Intern, Customer Operations

PanzerGlass

In 2022 we started a 4 day work week pilot (reducing the work week by 7 hours, without reducing the salary).

Only considering candidates who are eligible to work in Hinnerup, Denmark ⚠️

At PanzerGlass®, we are looking for new passionate team members to join our scale-up and growth journey. As an intern at PanzerGlass, you become part of a fun, professional and fast-paced organisation and you get a dedicated mentor to support your growth and learning.

Join a Great Place to Work

That’s not just something we say. We’re actually certified and proud to be one of the best workplaces in our business and size bracket.

Our corporate values – bring passion, be positive and have integrity – are present in everything we do. From the recruitment process to performance appraisals. From our daily business operations to business meetings with our customers. We treat people with respect and encourage agility and fast decision-making.

We constantly strive to remain a Great Place to Work. Most recently, we have initiated a global 4-day workweek project to ensure a healthy work-life balance in our organisation. For the time being, you will have the first and third Friday of the month off, like the rest of the company.

To learn more about us, please visit https://careers.panzerglass.com/

The Customer Operations Team

You will join the global Customer Operations team of 13 people, which is a busy team responsible for order management, customer service for our B2B customers (retail and corporate) and our B2C customers (Ecommerce) and general sales support. We are truly a global team with colleagues in Dubai, Hong Kong, the Philippines, and Denmark. We work hard to ensure a high service across the business while we have fun every day. Our focus is to keep our customers happy – whether they are external paying customers or internal customers from other departments within PanzerGlass®. We will teach you a long list of skills and give you a plethora of tools you can use in your future career.

Responsibilities and Tasks

As an intern in global Customer Operations, you will work with:

  • Order handling via email, excel and EDI.
  • Handling RMAs and stock rotations.
  • E-commerce customer service using the international system, Gorgias assisting our direct end consumers with refunds, returns, orders, product queries and more.
  • Supporting our international sales team.
  • Helping our customers and colleagues all over the world with tasks, questions, and support.
  • Take part in handling trade across borders with the necessary logistical documents for each order.
  • Learn how to deal with trade outside the EU and the associated handling of this.

Qualifications

We are looking for someone who is structured, organised, and takes pride in finishing their tasks successfully and on time. You take initiative and responsibility for your tasks, and you understand the importance of happy customers. When errors happen – as they do - you take responsibility and learn from your mistakes.

  • You are currently enrolled in a study program of Professions-bachelor, Value Chain Management or similar within Business administration, Economics, or something related.
  • You are fluent in English – verbally and written (Danish is not a requirement but is an advantage)
  • You are more than the average user of MS Office (Outlook, Teams, and Excel in particular)
  • A great team-player with a can-do attitude

What PanzerGlass® Offer

As a global company, we offer a unique culture in an international fast-growing organisation. We operate in English to include everyone in all aspects of the business. With a fun and fast-paced work environment, no two days are the same and as a scale-up organisation, there are great growth and learning opportunities. We are a bunch of social colleagues who also like to hang out at social events outside work hours. At the office, we offer free soda and snacks amongst other great benefits.

Location and Start Date

You will be working with the global Customer Operations team from our headquarter at Delta 8, 8382 Hinnerup, an easy commute from Aarhus city center with public transportation. The start date will be August or September 2024 depending on your studies.

Application

If you have questions regarding the internship position, please contact Pernille Ege Møller, Senior Manager, Customer Operations by sending an email to [email protected].

Due to GDPR laws and regulations we are not able to accept any applications sent by email. Please submit your application on our Careers Page https://careers.panzerglass.com/

We will screen candidates and conduct interviews on an ongoing basis and hire as soon as we have the right match.

We look forward to hearing from you.

PanzerGlasspanzerglass.com

We deliver world-class screen protectors to businesses and consumers on a global scale.

Working Week

In 2022 we started a 4 day work week pilot (reducing the work week by 7 hours, without reducing the salary).

  • Mon
  • Tue
  • Wed
  • Thu
  • 🏖️
    Fri

Our Vacation Policy

Our vacation policy varies based on location

  • 25 days
  • 52 Fridays
  • 77 days off per year

Remote Working Policy

We primarily work from our offices in 14 different countries - but also offer some hybrid remote & travel.

  • Denmark
    64
  • UAE
    19
  • Germany
    9
  • China
    5
  • Poland
    4
  • Saudi Arabia
    3

Company Benefits

  • Flexible working hours
  • Equipment allowance
  • Professional Development Budget

Our Team

We're a team of 150 across 14 departments:

  • sales
    30
  • operations
    13
  • business development
    8
  • engineering
    5
  • finance
    5
  • marketing
    5
  • human resources
    3
  • +7 more teams

Desirable Skills and Experience

  • Order handling
  • Customer Service
  • Sales Support
  • Value Chain Management
  • MS Office Proficiency

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