Information Technology Support

Intesa Sanpaolo

Intesa Sanpaolo è il maggior gruppo bancario in Italia con una significativa presenza internazionale. Il suo business model distintivo la rende leader a livello europeo nel Wealth Management, Protection & Advisory e ne caratterizza l'orientamento al digitale. I'impegno in ambito ESG prevede, entro il 2025, €115 miliardi di finanziamenti impact e contributi per 500 milioni a supporto delle persone in difficoltà. Gallerie d'Italia, è la sede espositiva del patrimonio artistico della banca e di progetti artistici di riconosciuto valore. https://group.intesasanpaolo.com/it/ _______________ Intesa Sanpaolo is the largest banking group in Italy with a significant international presence. Its distinctive business model makes it a European leader in wealth management, protection and advisory and ensures its strong focus on digital. Its commitment to ESG foresees, by 2025, €115 billion of impact financing and contributions of €500 million to support people in need. Gallerie d'Italia, is the exhibition venue for the bank's artistic heritage and artistic projects of recognised value. https://group.intesasanpaolo.com/en/ _________________ Sede Legale: Piazza San Carlo 156, 10121 Torino – Sede Secondaria: Via Monte di Pietà 8, 20121 Milano Tel. 011 555.1 – mail: [email protected] pec: [email protected] Registro delle Imprese di Torino e Codice Fiscale 00799960158 – Partita Iva 10810700152 N. Iscr. Albo Banche 5361 N. Iscr. Registro degli Intermediari Assicurativi e Riassicurativi - Sez. D. 000027210, data di iscrizione 01.02.2007 - Intermediario soggetto alla vigilanza dell'IVASS: https://servizi.ivass.it/RuirPubblica Per la presentazione dei reclami e eventuali sistemi di risoluzione delle controversie https://www.intesasanpaolo.com/it/persone-e-famiglie/reclami.html. Per assistenza: https://www.intesasanpaolo.com/it/common/parla-con-noi.html. Netiquette: https://www.intesasanpaolo.com/it/common/landing/anti-phishing/netiquette.html

Only considering candidates eligible to work in London, GB ⚠️

Intesa Sanpaolo is the banking group leader in Italy. Assisting more than 14,6 milion of retail customers through a network of 5360 branches, it significantly supports the development of Companies and gives an important sustain to the country's growth. The Group has a selected retail banking presence in Central and Eastern Europe, the Middle East and North Africa, with approximately 1,000 branches and 7.2 million customers in 12 countries. Intesa Sanpaolo is also present in 25 countries in support of its corporate customers’ cross-border business. It is looking for new qualified profiles who want to face demanding and challenging career path with the following requirements:

Scope and Purpose

  • Provide technical assistance and support to end-users regarding computer systems, software, and hardware issues.
  • Update and maintain technical documentation for the IT department.
  • Troubleshoot and resolve hardware and software problems in a timely and efficient manner.

Required Experience

  • Minimum of 2-3 years of experience in IT support or a similar role.
  • Experience with Office365 deployments.
  • Experience with ticketing systems.
  • Good knowledge of Windows Operating Systems.
  • Good knowledge of Android and IOS for the configuration and support of mobile devices.

Required Qualifications, Skills and Knowledge

  • Bachelor’s degree or equivalent in Computer Science, Information Technology or related field.
  • Familiarity with Microsoft technologies and Apps
  • Ability to work efficiently independently and in a team environment
  • Knowledge of another European language a plus
  • Strong knowledge of computer hardware.
  • Provide support for infrastructure components e.g. printers,server.etc.
  • Management and support of IT equipment and phones for all staff
  • Installation of IT workstations via software distribution (PC systems, laptops, operating systems)
  • Care for end-user support request through a ticketing system.
  • Excellent communication and customer/user service skills.
  • Keep track of IT inventory and ensure its correctness.
  • Troubleshoot IT issues and act as 2nd level support, escalate to L3 and ensure timely ticket follow-ups.
  • Maintain, monitor, and troubleshoot messaging and meeting systems: conference room equipment, audio/video conferencing, etc.
  • Stay up-to-date with the latest industry trends and technologies.

Everyone is an asset for our Group and that person could be you! Check out our job opportunities, apply and join our team!

Intesa Sanpaologroup.intesasanpaolo.com

Leading Italian banking group offering extensive financial services globally.

Working Week

All our employees work a 4 day work week, 36hrs per week at full pay.

  • Mon
  • Tue
  • Wed
  • Thu
  • 🏖️
    Fri

Our Vacation Policy

Our employees receive 34 vacation days annually, including public holidays, with additional leave for study and family reasons.

  • 34 days
  • 52 Fridays
  • 86 days off per year

Remote Working Policy

Our employees can work remotely for up to 120 days a year, with flexible working days.

Company Benefits

  • Health insurance
  • 401(k) company contribution
  • Transparent Salaries
  • Flexible working hours
  • Generous parental leave
  • Dentalcare
  • Company retreats
  • Equipment allowance
  • Life & Disability Insurance
  • Professional Development Budget
  • Yearly bonuses
  • Mental Health Support

Our Team

We're a team of 96k across 19 departments:

  • finance
    915
  • information technology
    859
  • business development
    830
  • engineering
    583
  • human resources
    422
  • sales
    268
  • marketing
    250
  • operations
    174
  • legal
    173
  • +10 more teams

Desirable Skills and Experience

  • Office365 deployments
  • Ticketing systems
  • Windows OS
  • Android support
  • iOS support
  • Teamwork
  • European language
  • Computer hardware
  • Server support
  • IT equipment management
  • Workstation installation
  • Customer service
  • Ticket escalations
  • Conference systems

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