Information Technology Support

Intesa Sanpaolo is the banking group leader in Italy. Assisting more than 14,6 milion of retail customers through a network of 5360 branches, it significantly supports the development of Companies and gives an important sustain to the country's growth. The Group has a selected retail banking presence in Central and Eastern Europe, the Middle East and North Africa, with approximately 1,000 branches and 7.2 million customers in 12 countries. Intesa Sanpaolo is also present in 25 countries in support of its corporate customers’ cross-border business. It is looking for new qualified profiles who want to face demanding and challenging career path with the following requirements:

Scope and Purpose

• Provide technical assistance and support to end-users regarding computer systems, software, and hardware issues.
• Update and maintain technical documentation for the IT department.
• Troubleshoot and resolve hardware and software problems in a timely and efficient manner.

Required Experience

• Minimum of 2-3 years of experience in IT support or a similar role.
• Experience with Office365 deployments.
• Experience with ticketing systems.
• Good knowledge of Windows Operating Systems.
• Good knowledge of Android and IOS for the configuration and support of mobile devices.

Required Qualifications, Skills and Knowledge

• Bachelor’s degree or equivalent in Computer Science, Information Technology or related field.
• Familiarity with Microsoft technologies and Apps
• Ability to work efficiently independently and in a team environment
• Knowledge of another European language a plus
• Strong knowledge of computer hardware.
• Provide support for infrastructure components e.g. printers,server.etc.
• Management and support of IT equipment and phones for all staff
• Installation of IT workstations via software distribution (PC systems, laptops, operating systems)
• Care for end-user support request through a ticketing system.
• Excellent communication and customer/user service skills.
• Keep track of IT inventory and ensure its correctness.
• Troubleshoot IT issues and act as 2nd level support, escalate to L3 and ensure timely ticket follow-ups.
• Maintain, monitor, and troubleshoot messaging and meeting systems: conference room equipment, audio/video conferencing, etc.
• Stay up-to-date with the latest industry trends and technologies.

Everyone is an asset for our Group and that person could be you! Check out our job opportunities, apply and join our team!