Impact Specialist

As an Impact Specialist (digital care) you are the primary point of contact for our clients and concretely give shape to our mission: creating space for care. You build long-term relationships with hospitals, immerse yourself in their ambitions, processes and challenges, and translate these into measurable impact through Luscii’s programs. You take full ownership of customer success after go-live and ensure that programs not only run, but demonstrably add value for care providers and patients.

Within Luscii you continuously monitor and increase the value we deliver. Together with the implementation specialist you ensure a successful rollout, optimize programs based on data and expand them where relevant. You make results transparent and actionable, both for the client and internally.

You identify opportunities within hospitals and help them make optimal use of the platform. At the same time you are their first point of contact. You are hands-on, eager to learn and navigate easily within complex healthcare organizations. Thanks to your structured approach you ensure collaborations not only start well, but remain sustainably successful and impactful.

Your role

As an Impact Specialist you are responsible for the operational success and growth of Luscii—both in number of programs and number of patients—at your clients. You act as the first point of contact, the person who understands their objectives and supports them on both operational and tactical levels.

What you will do:

• Understand clients’ needs and objectives and guide them to achieve their goals in care innovation and digitalization.
• Provide operational support throughout the entire lifecycle of their programs.
• Serve as a sparring partner for healthcare organizations on development, implementation and scaling of programs.
• Guide clients in scaling patient numbers, improving program quality and maximizing impact.
• Identify opportunities to expand collaborations and achieve goals within the hospital and with regional partners.

Why Luscii?!

Read more about life at Luscii and how we work. Together we pursue a mission to create space for care, grounded in freedom, autonomy and ownership. You are accountable for your work and operate under Holacracy principles.

Key benefits:

• Salary: €3,900–€5,100 gross per month (based on 32 hours—full time at Luscii).
• Remote-first working: work anywhere in the Netherlands. We stay connected through monthly in-person team days called Assemblii. We also have office spaces in Utrecht and Amsterdam where we come together every Thursday with colleagues driving care transformation in the Netherlands.
• Flexible setup: create your ideal workplace. Whatever works best for you, we make it happen.

The ideal candidate…

…probably doesn’t exist, but if you tick most of the boxes below—apply anyway! We’re looking for someone comfortable taking ownership and making well-considered independent decisions. You enjoy autonomy in shaping your work and responsibilities, while actively collaborating and aligning with others.

• At least five years of experience in a similar role (Customer Success Manager/Specialist, Account or Relationship Manager) in a project-based function involving consultancy and advisory work.
• You know what clients need through your market and sector knowledge, thinking beyond the short term to anticipate future needs.
• You thrive in a flexible environment—you work at hospitals, with partners, on-site with the team and from home, and enjoy frequent travel.
• You can work independently and collaboratively; you manage partnerships autonomously while being part of a closely knit team.
• English is our internal language at Luscii, so you are fluent. Client communication is conducted entirely in Dutch.

Interested? Apply now!

For more information, contact our recruiter Björn Bogerd at [email protected].

Recruitment process: We organize three interviews per vacancy. It’s an extensive process to ensure a good fit in terms of collaboration, culture and working style. Interviews are generally online and scheduled in advance to maintain momentum.