Help Desk IT Technician

Are you ready to dive into the world of cutting-edge video game development? Headquartered in Montreal, Behaviour Interactive is at the forefront of the gaming industry, crafting unforgettable experiences across PC, console, and mobile platforms. We’re a dynamic, independent studio of over 1200 passionate employees, with studios in Toronto (Behaviour Toronto), Seattle (Midwinter Entertainment), Rotterdam (Behaviour Rotterdam) and in the UK (Behaviour UK–North & South). Our day to day revolves around two core business focuses: Services and Original Games. Our Services team collaborates with gaming and entertainment giants like Disney, Sony, Activision, and Nintendo, delivering exceptional work-for-hire development and pioneering immersive location-based entertainment (LBE). Meanwhile, our Original Games unit pushes our creative limits, with our signature IPs, including the iconic Dead by Daylight. Join us and be a part of the future of interactive entertainment!

At Behaviour Interactive, we believe in giving everyone a fair shot. We embrace a diverse and creative environment where everyone is celebrated. We value folks of all ages, sex, ethnicity, colour, ethnic or national origin, religion, sexual orientation, gender identity, civil status, disability, or any other protected characteristics as per applicable law.

The Service desk technician will be responsible for providing technical support and assistance to end-users within the organization, reporting to the IT Director and Service Desk Team Lead. This role involves troubleshooting hardware and software issues, resolving technical problems, and ensuring a high level of customer satisfaction.

In this role you will :

• Respond to user inquiries and provide technical support via teams, email, or in-person;
• Diagnose and resolve hardware, software, and network issues;
• Install, configure, and maintain computer systems and applications;
• Assist with the setup and deployment of new equipment;
• Maintain accurate records of issues and resolutions using a ticketing system;
• Provide training and guidance to users on software and hardware usage;
• Ensure timely follow-up and closure of all support requests;
• Stay updated with the latest technology trends and best practices;
• Ensures that global IT Security Policies are followed & maintained;
• Exceptionally available to work outside regular business hours (emergency and maintenance work).

What we're looking for :

• College Diploma in Computer technology or equivalent;
• 8 to 10 years of proven experience as a Helpdesk Technician or in a similar role in a windows environment;
• Strong knowledge of Windows and Mac operating systems;
• Excellent problem-solving and communication skills;
• Strong organizational skills and attention to detail;
• Ability to work independently and customer-oriented with a focus on providing exceptional service;
• Bilingual English / French, spoken and written.