Head of CRM Development

  • 4 x 8hr days
  • 100% salary
  • Remote, Europe only
  • Sales

Posted 1 month ago

Unfortunately, this role is now closed

Purpose of Position

The Global Business Operations team drives the implementation and adoption of the CRM platform at Awin for customer facing teams, empowering them to be more efficient and to provide better services for Awin clients. The Head of CRM Development is an essential part of Awin’s Global Business Operations team reporting to the Head of Global Business Operations.

As the Head of CRM Development, you will be Awin’s Salesforce system owner and lead a team of 10+ CRM Administrators, Specialists and Developers. This role is a great opportunity to work on large-scale projects with multi-cloud exposure including but not limited to Pardot, Sales, CPQ, Service and Experience Clouds.

Your team contributes for the Sales and Customer Support roadmaps and you own the system architecture roadmap. You will also work closely with other technical teams to ensure that the CRM tools are properly integrated to the Awin tools ecosystem.

You will be a trusted advisor for the Head of Global Business Operations, contributing for the development of strategic plans to continuously increase efficiency of Awin business operations.

Responsible for architecting, designing, guiding development and championing technical best practises for Salesforce applications

Key Tasks

  • Team management and productivity
    • You will be leading and motivating the CRM Development team that is responsible for the implementation and maintenance of Salesforce and other tools used by Awin Sales and Customer Support teams. The team is formed by CRM Admins, Specialists and Developers.
    • You will be responsible for team productivity including OKRs definition, performance management, development of technical skills, coaching and knowledge sharing. You oversee department daily activities including data governance, status updates and stakeholder management.
    • You will liaise with the HR department to ensure that you are aligned to the company guidelines and that you and your team members can benefit from the existing development framework (Awin Academy, development programs, etc.)
  • System Owner
    • You will be the system owner of Awin’s CRM technology platform, including tools like Salesforce.com, Adobe E-Sign, S-Docs and GetFeedback. You are responsible for the overall performance of the tools we manage and ensure that we are performing the appropriate health checks and following data security guidelines
    • You will own and develop the system architecture roadmap, ensuring that we are leveraging existing tools and processes and giving visibility of progress and roadblocks to cross-functional stakeholders
    • You will be a subject matter expert, working closely with Data Services, Marketing, Product, Finance, InfoSec, IT and Architecture teams to support Awin’s M&A and the growth of the business
  • Key player in the Global Business Operations Department
    • You will understand the company OKRs, the role of the Global Business Operations team and how the work of CRM Development team contributes for these goals. You will keep your peers, manager and stakeholders informed about the progress of the team projects and its implementation
    • You will be a trusted advisor for the Head of Global Business Operations, collaborating on the development of strategic plans to continuously increase efficiency of Awin business operations., supporting the business in developing strategy and turning strategy into operational execution
    • You will collaborate closely with the Team Leads of Customer Acquisition & Integrations and Customer Experience & Insights, playing a critical role in the delivery of their roadmaps and ensuring that technical solutions are designed properly and that resources are properly allocated

Skills & Expertise

  • You have work experience with CRM technologies: Salesforce, CPQ, Pardot, document generation, electronic signature and customer support tools. You have good knowledge of the Salesforce data model. Salesforce certifications are a plus
  • 3+ years as a Salesforce Technical Lead or Head, having managed SF admins and developers
  • Effective at managing a team and prioritizing multiple tasks simultaneously; ability to delegate to direct reports while providing appropriate and meaningful coaching; experience in managing performance, delivering feedback and remote management; practice establishing and maintaining metrics to measure performance of work
  • Experience in the evaluation, implementation and maintenance of business tools, collaborating effective with technical and business teams
  • Outstanding communication skills; Ability to strategically prioritize workload and projects
  • You are comfortable with change and are able to keep your team motivated after setbacks or changes on the business strategy
  • SaaS/tech industry experience preferred

Our Offer

  • Whether you enjoy working from the office or from home, Awin gives you the chance to decide where you would like to work. Our "Working Wherever" policies also make it possible for employees to work from Awin locations all over the world.
  • With staff wellbeing at the forefront of our minds, we have shifted to a 4-day week on a trial basis, offering, our employees the opportunity to spend time with family and friends, focus on a long-fostered passion, or take up personal studies
  • Use our company training resources to gain and improve your knowledge on a variety of topics
  • 2 paid days off per year, during working hours to volunteer with a community organisation
  • Taking care of your mental wellbeing by offering access to various mental health initiatives

Established in 2000, Awin is proud of our dynamic, social and inclusive culture.

Like all businesses, we’ve had to adapt and nurture our culture in a virtual environment. Our virtual ‘Life @ Awin’ hub brings our colleagues from across the globe together for various social activities.

Diversity & Inclusion are paramount to us, and we proudly pursue and hire diverse team members. We champion uniqueness and authenticity; this is who we are at our core. Our network of affiliate partnerships are diverse and transparent, as are the employees powering our vision to build the world’s leading open partner ecosystem. We welcome all backgrounds, identities, and experiences. If you need support at any point in the application or interview process, please let us know.

Apply now to begin the next stage of your career at a progressive company that supports both your professional and personal development.

Unfortunately, this role is now closed

Awin is a global affiliate network empowering advertisers and publishers of all sizes to grow their businesses online.

Our Working week

We have shifted to a 4-day week on a trial basis

  • Mon
  • Tue
  • Wed
  • Thu
  • 🏖️

Our Vacation Policy

Our vacation policy varies by country. Living in the UK you could expect:

  • 25 days
  • 52 Fridays
  • 77 days off per year

We work hybrid remote

We offer remote working (but require some time in the office) and are a team of 1000 and mostly based in Germany.

Our Benefits

  • Flexible working hours
  • Generous parental leave
  • Equipment allowance

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