Gaming Customer Service Administrator

This is a remote position.

Schedule:

• 20 hours per week, 3 PM to 7 AM (5 days a week, including weekends)
• Client Timezone: US Eastern Time

Client Overview

Join a rapidly growing digital gaming enterprise that’s revolutionizing the online gaming experience across multiple platforms. This innovative company manages an extensive portfolio of gaming systems, providing players with seamless access to their favorite games. With an upcoming digital expansion and new web platform launch, this represents an exciting opportunity to join a company at the forefront of the gaming industry’s evolution.

Job Description

Step into an exciting role where you’ll be instrumental in managing player experiences across a diverse range of gaming platforms. This position combines technical account management with customer service excellence, allowing you to work with cutting-edge gaming systems while ensuring exceptional player satisfaction. As the company expands its digital footprint, you’ll have the opportunity to grow with the organization and participate in its digital transformation. This remote position offers the perfect blend of technical expertise and customer interaction, all while working with a dynamic team in the thriving gaming industry.

Responsibilities

• Create and configure player accounts across multiple gaming platforms, ensuring accurate setup and optimal player experience
• Process and verify customer payments with meticulous attention to detail
• Manage incoming customer requests through digital channels, providing prompt and professional responses
• Execute account setups and modifications according to established protocols
• Monitor and implement promotional campaigns to enhance player engagement
• Maintain detailed records of all customer interactions and account activities
• Provide technical guidance to players regarding platform-specific requirements
• Collaborate with team members to ensure consistent service delivery
• Support the implementation of new digital initiatives and platform improvements

Requirements

• Excellent written communication skills in English, with ability to convey information clearly and professionally
• Demonstrated proficiency with digital communication platforms and messaging systems
• Strong technical aptitude and ability to learn multiple gaming platforms quickly
• Proven track record of maintaining confidentiality and handling sensitive information
• Detail-oriented mindset, particularly for payment processing and account management
• Self-motivated individual capable of working independently in a remote environment
• Reliable high-speed internet connection and quiet, professional work space
• Ability to maintain organized records and follow established procedures
• Flexible approach to work and ability to adapt to new systems and processes
• Previous experience in gaming, customer service, or account management preferred

Independent Contractor Perks

• Permanent work-from-home
• Immediate hiring
• Steady freelance job

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Benefits