Front Office Administrator

We are seeking a dynamic and enthusiastic Front Office Administrator to become an integral part of our team at our Auckland Head Office in Queen Street. This is an exciting opportunity for someone who thrives in a fast-paced environment and is passionate about delivering exceptional customer service.

Application DeadlineMarch 20, 2026DepartmentFacilities ManagementEmployment TypePermanent - Full TimeLocationAuckland Head OfficeWorkplace typeOnsiteReporting ToCecilie Keenan

Key Responsibilities

As the Front Office Administrator, reporting directly to the Facilities Management Lead, you will play a crucial role in ensuring the smooth and professional operation of our Front Office. Your daily responsibilities will include:

• Managing the Front Office areas to guarantee an outstanding experience for both internal and external customers.
• Serving as the first point of contact for clients, visitors, service providers, and staff, providing a warm and welcoming reception.
• Ensure meeting room occupation effectively meet business needs.
• Act as the first point of contact for Incoming Calls and Emails with professionalism and efficiency.
• Manage and process all incoming, outgoing mail and courier requirements, including digitally scanned mails.
• Assist on various operational and administrative tasks including security initiatives.

Skills, Knowledge and Expertise

• Previous Receptionist experience strongly preferred.
• Professional phone manner and proven communication skills
• Proficiency in computer applications and office software.
• A genuine enjoyment of interacting with people.
• Outstanding customer service skills and a proactive approach to problem-solving.
• Must be adaptable and able to work in a fast-paced environment
• A flexible working style with the ability to excel when working independently

Benefits

• Health and Life Insurance Cover*
• Discounts on company products – including free will!
• Discounts on products and services through commercial business partners

*eligibility criteria apply. Next Steps Applications must include an up to date CV as well as a Cover Letter addressing the selection criteria above and why this role interests you.

We will accept applications up until 20 March, though we will commence interviews as we see suitable candidates coming through.

Please note that we will not be providing feedback on applications before the interview stage.

Note: Only candidates who are legally entitled to work in New Zealand will be considered. Previous applicants need not apply.

About Perpetual Guardian

Perpetual Guardian Group is the largest non-Government philanthropic entity in Aotearoa and the leading provider of fiduciary services in New Zealand. Through the provision of expert trust, asset planning and investment management across generations of New Zealanders, we've become leaders in the industry and, most importantly, trusted partners with our clients.

We are specialists in providing Wills, Trusts and Enduring Powers of Attorney.  We understand the sensitive nature of Wills, supporting grieving families, helping to plan estates and achieve financial goals.