Employee Success Program Manager - Remote

TulipCustomer Success
5 days ago
  • 4 days per week
  • 🕒 32 hrs / week
  • 🌎 100% Remote

It's our time to scale. It's your time to be part of something big.

Tulip's mission is bold. We're a team of experts who have worked with and for retailers over the past 20 years. We are driven to disrupt an entire industry and enable one of the world's largest job markets.

Tulip has built a retail mobile software platform that empowers leading retailers such as Mulberry, Chanel, Saks Fifth Avenue, Kate Spade, Coach, and Michael Kors to give mobile devices to their store associates so they can elevate service, sell more and provide a personalized experience.

Tulip is a place you come to make an impact, working with like-minded people to build something meaningful using the best technology. We are growing, and while lean is great, we need more people, energy, innovation and talent.

Right now, we are adding an Employee Success Program Manager to the team. As part of the Employee Success team, you will take the lead on creating and executing Employee programs throughout the employee lifecycle.

This role is key to supporting our Employees and Managers with the tools and knowledge they need to be successful at Tulip.

What you will do:

  • Develop, establish and drive forward initiatives to improve the employee and Manager  journey throughout the employee life cycle
  • Scale-up our HR operations including onboarding, training, benefits, performance reviews, etc.
  • Create and execute programs and initiatives that accelerate productivity and cultural integration of new employees
  • Partner with the leadership team to support daily business functions, share HR Metrics and optimize workflow
  • Build and drive talent retention by developing, improving, and implementing Employee Programs
  • Develop and ensure HR programs and services follow established policies, procedures, laws, and regulations
  • Identify process improvements, make recommendations and provide implementation to support changes
  • Partners with VP, Employee Success to develop and enhance employment engagement and culture
  • Understand the business and the key drivers of impact, prioritizing initiatives aligned to HR strategic priorities
  • Other projects and duties as assigned.

What you bring:

  • 5+ years of experience of senior human resources management
  • CHRP or CHRL designation or working towards the designations preferred
  • Post graduate qualification in Human Resources
  • Excellent interpersonal, negotiation, and conflict resolution skills
  • Broad HR knowledge (Experience with US/Global Employees a bonus)
  • Experience supporting and executing on employee talent lifecycles
  • Self motivated and ability to prioritize goals and objectives, with meticulous attention to detail
  • Ability to be professional and maintain confidentiality with strong written and verbal communication skills
  • Perform well under pressure and demonstrate adaptability in managing unexpected situations
  • Strong organizational change management skills and experience working in scaling Technology companies.

Tulip has perks, career progress, and an intimate culture. We have:

  • An excellent healthcare plan with no wait time, paid parental leave, and corporate gym rates.
  • A culture of openness and idea generation. We have weekly all-hands and quarterly town halls. We pride ourselves on our transparency and keeping it real. From the most senior to the newest team member, we give you access to decision makers and career building work.
  • The opportunity to grow and apply new skills be it hands-on or leadership. We prioritize diversity, inclusion, and building a community. We're a little weird but in a good way.
  • Embraced remote culture! Work remotely, permanently, and full-time.
  • Ability for employees in many roles to choose to work a 4½ or 4-day week.
  • A “workcation” benefit that’ll let you work reduced hours in order to extend your vacations.

Why we are awesome.

Tulip is hungry and humble. When you join Tulip, you'll be part of a strong, thriving, diverse group of people who come from different disciplines, countries, and experiences. We do what we love and it shows in our unrelenting pursuit of affecting real change. We believe in investing in our people, building positive relationships with our customers, and treating our work like our craft.

Tulip is at the cutting edge of technology. We work with big-name retailers. It's a chance to step up to solving complex technical problems and develop a deeper understanding of the retail world while being part of a niche startup style company. We don't fear failure; we embrace challenges. We're excited about taking the lesser known paths, using the open source tools and keeping up with the pace of evolving tech solutions. It's fun, it's fast, and it's future-focused.

Tulip gives back. Inspired, passionate, and committed people helped make us the successful company we are today. We challenge norms and put people before profits. Our CEO, Ali Asaria, created The Tulip Foundation, a charity controlled by all of us, the employees. We believe we can build a great company that changes the technical space while simultaneously giving back to society and the community.

Join us.

Feel like you can't tick all the boxes? If you have some of the skills and experience that we're looking for and are willing to use your talent to learn the rest, we encourage you to apply.

Tulip Retail is strongly committed to equal opportunities in employment. We welcome applications from all minority group members, women, Aboriginal persons, persons with disabilities, members of sexual minority groups, and others who may contribute to the further diversification of Tulip Retail.

Tulip Retail welcomes and encourages applications from people with disabilities. Accommodations are available by request for candidates taking part in all aspects of the selection process.


We are a mobile retail platform built to power the connected store.

Working week

We let employees choose between a 4 or 4.5 day work week. We are currently in a pilot stage

  • Mon
  • Tue
  • Wed
  • Thu
  • 🏖️


We have 5 weeks holiday per year in addition to statutory holidays

  • 31 days
  • 52 Fridays
  • 83 days off per year

We are Remote Friendly

Our HQ is based in Canada

Other benefits

  • Health insurance
  • 401k match