Digital Producer

Made Media

Made Media is a digital design and strategy agency helping live performance and cultural organisations use technology to connect with their audiences and do better business. Since 2002, we've worked on digital design, development, integration and strategy for leading arts and cultural institutions in the UK, North America and Australia.

Only considering candidates eligible to work in the USA ⚠️

Made Media designs and produces creative digital solutions for world-leading brands in the arts, culture, and entertainment space. We enable our clients to connect with the world, sharing their ideas, events, and passions with as many people as possible.

Digital Producers are the heart of our operation at Made. Each one of our small team of Digital Producers, working with the Executive Producer, owns relationships with a designated group of clients and is responsible for everything we deliver for them. They work closely with others in the Made team to define scope, developing project plans and then implementing these project plans. They work to build trust from our clients by thoroughly understanding their business and digital strategy, and working out how Made can support them in the execution of this strategy.

Generally a Digital Producer at Made will be expected to manage 6–7 clients concurrently, allocated based on their size and anticipated appetite for digital projects.

This position is fully remote. Applicants living anywhere in the U.S. will be considered.

Application deadline: 5PM ET on June 16, 2024

Responsibilities

  • Relationship management. Own key client accounts and relationships. Digital Producers at Made are responsible for maintaining and developing client relationships, and making sure work is delivered (via a range of channels) to meet client deadlines.
  • Production and project management. The Digital Producer will lead small-to-medium multidisciplinary teams toward the common goal of executing digital projects lasting anywhere from a few hours to many months. The Digital Producer is able to manage many moving parts and complex workflows, prioritize tasks, and ensure the team meets deadlines. They will keep the team moving forward, and manage all aspects of the project, including budget and schedule.
  • Communication. The Digital Producer is a proactive, efficient communicator capable of navigating tough conversations — both with the client and internally — when necessary.
  • Strategy. The Digital Producer acts like a consultant to our clients, and for many smaller pieces of work will take the lead on uncovering business requirements, proposing solutions, and defining scope. For larger projects, it’s expected that the Digital Producer will work with others across the agency (including the Head of Strategy, technical and design leads, technical consultants and analysts) to define and document project scope.
  • Billing. The Digital Producer will ensure that their clients receive accurate, timely invoices for work completed each month, and work with the accounts team to produce billing forecasts and generate invoices based on the work that has been completed.
  • Professional development. Keep on top of trends in digital development and project management.

The successful candidate is likely to have most of the following:

  • Ability to coordinate large, multi-functional projects on time, anticipating blockers, providing escalation management, and balancing business needs versus technical constraints.
  • Ability to thrive and succeed in a fast-paced environment by showing confidence in navigating ambiguity and competing priorities.
  • Ability to develop and drive high-level strategic initiatives.
  • Excellent written and oral communication skills, with the ability to build strong relationships with clients.
  • Excellent time management, resource management, and planning skills.
  • Strong analytical skills, an eye for details, good judgment, and the ability to self-start and self-motivate.
  • Ability to review and provide feedback on creative materials and technology functionality.

The successful candidate is also likely to have some of the following:

  • A well-rounded background and/or curiosity in current web technologies and digital platforms/products.
  • Experience defining projects, collecting requirements, writing specifications, coordinating efforts to scope, and scheduling/deploying projects.
  • Experience overseeing multiple projects at the same time, and maintaining a high level of attention to detail to ensure compliance with project requirements.
  • Experience working with or in the arts, culture, and/or entertainment sectors.
  • Experience with agile methodologies is a plus.

Equal Opportunities

Made Media is an equal opportunity employer, and we welcome applications from people regardless of race, religion, gender, gender identity, sexual orientation, age, or disability status. We look to employ from a wide range of backgrounds and experiences, and our selection criteria and procedures aim to ensure that employees are selected, promoted and treated equitably.

We encourage you to apply if you think you meet the majority of the requirements in the job description above. Research has famously shown that men will apply for a job when they meet only 60% of qualifications, but women will apply only if they meet 100% of them. In truth, very few candidates meet 100% of any job specification, and some of our best hires have come to us from unexpected places. We encourage you to submit an application if you believe your skills and experience are a good fit for the role overall.

  • Salary: $62–$72K per year, dependent on experience. We are a remote company and set salaries based on a national benchmark. We will pay a market enhancement for new employees located in specific cities (please see below).
  • 401(k) plan, with employer matching
  • Quality health insurance, dental insurance, and vision insurance. Made pays 80% of the premium on employee plans and 60% of the premium for any dependents.
  • Access to other benefits like healthcare and dependent care FSAs, pretax commuter benefits, Teladoc and One Medical memberships, supplemental life insurance, and voluntary long-term and short-term disability insurance.
  • 20 days of vacation, plus federal and state holidays. Increases to 25 days after 5 years of service. If your birthday falls on a weekday, you get that off too.
  • Cultural fund — a personal annual budget for arts and cultural attendance.
  • Enhanced maternity/paternity/adoption leave, depending on state of residence.
  • Flexible working. See below.

Flexible and remote working

We’re very happy to consider flexible working arrangements, including condensed hours and part-time working. If you’re invited to interview, we’ll talk about this upfront, so you’re clear on what the options are before we proceed to any offers.

Made Media is a remote business and our team all work from home most of the time.

We have allowances available to help you get settled into a home office, or to make use of local coworking/shared office spaces if you prefer. If you work from home, you should be able to create a suitable working environment,

Our remote model also means we set salaries according to a national rate. We will agree a base rate for the job, based on experience, and reflective of the salary range provided in the job description. Employees who are hired in specific cities are also eligible for market adjustments, for the time that they live within the city limits. These market adjustments are as follows:

+20% market adjustment: New York City, San Francisco

+10% market adjustment: London, Boston, Chicago, Los Angeles, Seattle, Washington, D.C.

Application deadline: 5PM ET on June 16, 2024

Made Mediamade.media

Digital agency specializing in solutions for cultural and entertainment brands.

Working Week

We don't officially have a 4 day work week, but we'd be open to applications for a 4 day work week @ 80% salary

  • Mon
  • Tue
  • Wed
  • Thu
  • 🏖️
    Fri

Our Vacation Policy

We offer 25 days in the UK, increasing up to 30; and 20 days in the US, increasing to 25 after 5 years. We have a generous vacation policy, including federal, state, and bank holidays. Birthday off if it falls on a weekday.

  • 25 days PTO
  • 52 unpaid Fridays
  • 77 days off per year

Remote Working Policy

Fully remote operations allow flexible work setups anywhere.

Company Benefits

  • Health insurance
  • 401(k) company contribution
  • Flexible working hours
  • Generous parental leave
  • Dentalcare
  • Equipment allowance
  • Life & Disability Insurance
  • Professional Development Budget

Our Team

We're a team of 31 across 11 departments:

  • engineering
    10
  • business development
    3
  • entrepreneurship
    3
  • finance
    2
  • arts and design
    1
  • sales
    1
  • consulting
    1
  • human resources
    1
  • operations
    1
  • marketing
    1
  • media and commmunication
    1

Desirable Skills and Experience

  • Client relationship management
  • Project management
  • Communication
  • Strategic planning
  • Time management

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