Digital Manager

Job Type: Permanent

Location: Edinburgh/Wythall/Telford – hybrid role with expectations to be in Edinburgh office when required for team work

Flexible working: All of our roles are open to part-time, job-share and other types of flexibility. We will discuss what is important to you and balancing this with business requirements during the recruitment process. You can read more about Phoenix Flex here.

Closing Date: 13 May 2025; 23:59

Salary and benefits: Salary range £35,000 - £50,000 plus 8% bonus up to 16%, private medical cover, 38 days annual leave, excellent pension, 12x salary life assurance, career breaks, income protection, 3x volunteering days and much more

We have an incredible opportunity to join us here at Phoenix Group as a Digital Manager to join our Customer Digital team.

Who are we?

We want to be the best place that any of our 6,600 colleagues have ever worked.

We’re the UK’s largest long-term savings and retirement business. We offer a range of products across our market-leading brands, Standard Life, SunLife, Phoenix Life and ReAssure. Around 1 in 5 people in the UK has a pension with us. We’re a FTSE 100 organisation that is tackling key issues such as transitioning our portfolio to net zero by 2050, and we’re not done yet.

The role

• You will be working closely with the Product Owner within a cross-functional agile team that supports the online Customer Platform and Mobile App.
• Understand your customers by analysing feedback, data analytics and insight to understand and optimise their experience online. You’ll also work closely with User Experience teams to create designs that meet customer expectations
• Support each stage of the delivery process, including refining requirements within your team, managing content approval, and participating in key agile ceremonies
• Work on larger-scale project work and smaller-scale incremental improvements to our online features

What We’re Looking For

• Have proven experience in designing and delivering changes to customers’ experiences and are passionate about putting customers at the heart of everything you do.
• Ideally have worked on digital change before and have a good understanding of agile ways of working.
• Have great communication and stakeholder management skills, you’re able to engage with different audiences, from collaborating with developers on requirements to presenting to business areas on upcoming changes.
• Be able to demonstrate confident decision making, using your judgement to strike the right balance between customer outcomes and speed of delivery.

We want to hire the whole version of you.

We are committed to ensuring that everyone feels accepted and welcome applicants from all backgrounds. If your experience looks different from what we’ve advertised and you believe that you can bring value to the role, we’d love to hear from you.

If you require any adjustments to the recruitment process, please let us know so we can help you to be at your best.

Please note that we reserve the right to remove adverts earlier than the advertised closing date. We encourage you to apply at the earliest opportunity.

Find out more about #LifeAtPhoenix

• Guide for Candidates: thephoenixgroup.pagetiger.com/guideforcandidates
• Find or get answers from our colleagues: www.thephoenixgroup.com/careers/talk-to-us

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