Delivery Manager

RESPONSIBILITIES

• Manage and deliver a range of digital projects, ensuring alignment with agreed scope, timings, budget, and quality.
• Collaborate with internal teams to define project scopes, resource needs, and cost estimates.
• Serve as the central communication point for the project team, keeping internal and external stakeholders informed of progress, risks, and changes.
• Coordinate the development of project plans, timelines, and resourcing schedules, tracking project health and providing regular status updates.
• Identify risks and issues early on, working proactively with the team to develop mitigation strategies.
• Ensure the smooth running of project operations, including meeting schedules, task assignments, and resource allocation.
• Communicate changes to project scope, timelines, or budgets clearly to clients and internal teams.
• Ensure sign-offs are obtained for all key deliverables and maintain an audit trail to ensure accountability.
• Work closely with other departments (design, development, and account management) to ensure alignment on project goals and client needs.
• Facilitate project governance, including the use of appropriate project management tools and methodologies, and help foster collaboration among team members.

EXPERIENCE

• Experience managing digital projects, ideally within a creative or digital agency environment.
• Solid understanding of web development processes, including familiarity with design, UX, and development lifecycles.
• Practical experience using project management tools like Confluence, Jira, and time-tracking software.
• Working knowledge of project management frameworks, including Agile and Waterfall, and an ability to apply the appropriate methodology based on the project’s needs.
• Proven ability to manage multiple projects simultaneously, ensuring they stay on track and within budget.
• A proactive approach to managing project risks and resolving issues, with a focus on delivering high-quality outcomes.
• Strong stakeholder management skills, including experience in client-facing roles and handling client communications.
• The ability to document project progress and ensure all relevant stakeholders are up-to-date.
• Excellent organisational skills, with a keen eye for detail and a focus on maintaining project momentum.

Benefits

• 28 days holiday (excluding bank holidays) + your birthday off + Charity day
• Private Healthcare with Vitality
• Flexible working arrangements
  • Optional 4 day week
    • 37.5 hour week to be spread across 4, 4.5 or 5 days
• Flexible working location
  • Remote, Hybrid or Onsite.
  • LAB are a remote first company but we share an office with our sister company Reflect Digital in Maidstone, Kent.
• Other benefits
  • Wellbeing support
  • Comprehensive sickness cover
  • Automatic pension enrolment
  • Enhanced Maternity & Paternity
  • Training budget