Delivery Manager

Responsibilities

• Lead large and complex design/technology/product projects
• Manage and deliver multiple work streams for various types of digital projects within an account to agreed scope, timings, budget and quality.
• Work with internal teams to help define project scopes, resource requirements and cost estimates for projects.
• Be the hub of communication for the project - in regular contact with internal and external team members engaged in delivering the project.
• Encourage and facilitate collaboration through thoughtfully designed ways of working on your project, from project governance, tool selection and setting of meeting cadence.
• Be the source of knowledge of your projects and know timings, key milestones, budgets, resourcing and risks.
• Assess the time and financial impact of changes and communicate to clients as appropriate.
• Find commercially positive alternatives when scope creep or suggested budgets are not realistic whilst understanding the constraints of the client.
• Strive for constructive outcomes and action-oriented goals in discussions and planning sessions.
• Participate in growth planning and new business scoping with client partners and stakeholders.
• Be responsible for ensuring that relevant clients and account team members are kept up to date on project developments: changes in timings, costs and any issues arising.
• Ensure that internal and client sign-offs are obtained on all key project deliverables and that you have an audit trail to protect yourself if things do go wrong.
• Lead a small team of delivery and support managers

Experience

• Senior-level experience in digital project or programme management.
• Evidence of the ability to lead complex digital projects through the full project lifecycle.
• Excellent understanding of the development life cycle, with a focus on web and Mobile technologies.
• Experience in using a wide range of project management tools, budget/time tracking tools and issue tracking software such as Confluence and Jira, with the depth of knowledge to recommend the right tools for a project.
• Experience in an agency environment.
• Broad experience in project management models and their application to different projects, including Agile, Waterfall, and Scrum.
• Effective stakeholder and client management.
• A keen eye for identifying, assessing, and mitigating project risks, and developing contingency plans as needed.
• Feel confident facilitating meetings with a large number of client stakeholders.
• Experience in leading multi-disciplinary and globally distributed project teams.
• Ability to create comprehensive documentation, with an eye for detail.
• Lead and develop a high-performing delivery and support team through mentorship, process improvement, cross-functional collaboration and knowledge sharing.
• The ability to forge productive relationships with the internal project teams, so that people want to work with and for you.
• Great people management skills, including motivating team members to meet schedule and quality requirements for deliverables, the ability to resolve conflicts within the team, the ability to get team members from different disciplines to come together as a team, and the ability to lead team members to deliver on schedule and within budget constraints in a constructive manner.

Benefits

• 28 days holiday (excluding bank holidays) + your birthday off + Charity day
• Private Healthcare with Aviva
• Flexible working arrangements
  • Optional 4 day week
    • 37.5 hour week to be spread across 4, 4.5 or 5 days
• Flexible working location
  • Remote, Hybrid or Onsite.
  • LAB are a remote first company but we share an office with our sister company Reflect Digital in Maidstone, Kent.
• Other benefits
  • Wellbeing support
  • Comprehensive sickness cover
  • Automatic pension enrolment
  • Enhanced Maternity & Paternity
  • Training budget