Defence Digital Service Owner- Cloud Hosting & Tools


We are very flexible with working schedules. For many positions, it is possible to work part-time hours at the expense of pay. All jobs which are marked as "part-time" allow you to choose how many hours you would like to work.

Posted 1 week ago

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MoD Corsham with hybrid working

About the job

Job summary

Defence Digital provide digital and technology services (based on the MOD Digital Backbone) to the whole of Defence, ensuring they can operate securely via all means such as radio, satellite and the internet. Operating at scale, with an annual budget in excess of £2Bn and a diverse team of 2,500 colleagues, we are aiming to make our Armed Forces some of the most technologically advanced in the world. To do that we are growing our capabilities in disciplines like data science, automation and cyber security.  Defence Digital is currently undergoing a transformation to a service approach and is implementing a Service Executive Model where Service Owners have responsibility for the end to end and through life delivery of the service value chain.

The Core Enabling Services (CES) Team is a key part of Defence Digital and is central to their ambition to deliver an efficient and effective MOD Digital Backbone and wider ambitions for the future.  CES provides the portfolio structure and support for three vital strands of the Digital Backbone including the Digital Identity Service. CES is also transforming to a Service Executive approach and as such is seeking Service Owners.

The Service Owner for Cloud Hosting & Tools (Official) is responsible for the end-to-end provision of all aspects of cloud hosting at the 'official' classification across Defence – from product development through to product delivery and on into operations.

Cloud hosting is a core part of the MOD's digital backbone enabling secure and ubiquitous access to applications and services across Defence.  It is vital to the effective delivery of our digital strategy.

The role will lead a multi-disciplinary team of 50 – 100 people and have accountability for a budget of £5m -£10m.

A role in Defence is like no other, leading complex teams of military, civil servants and contractors, having a huge remit and influence on the whole of the UK, and opening many doors to further opportunities to develop a unique career.

 This position is advertised at 37 hours per week.

Job description

A Service Owner is accountable for the quality of their service. They adopt a portfolio view, managing end-to-end services, which include multiple products and channels.

At this level, you will:

  • Operate at scale and provide the connection between multidisciplinary business areas and stakeholders
  • Ensure the necessary business processes are followed
  • Participate in the governance of the service, including acting as a point of escalation for the delivery teams
  • Own the budget and allocate funding to areas of the service based on your decisions about priorities
  • Communicate the benefits and performance of your service
  • Be responsible for the successful operation and continuous improvement of the service

In this role you will be responsible for working alongside leading industry partners such asAmazon Web Services (AWS) and Microsoft to deliver MODCloud - a hybrid Cloud ecosystem of hosting platforms and related services for Defence. Used for hosting applications, data and related capabilities, MODCloud has the ability to split into ​​small autonomous clouds while continuing to operate from the core network e.g. for serving deployments or overseas locations.

This job role is suitable for hybrid working, which is an informal, non-contractual and voluntary arrangement, blending a balance of attendance in the workplace (your permanent duty station) and working from home as a personal choice.  If you are successful, any opportunities for hybrid working will be discussed with you prior to you taking up your post.

The successful candidate is required to carry out all their duties from a UK location and cannot do so from an overseas location at any time.

Person specification

Skills needed in this role would include:

  • Agile working. You can coach and lead teams in Agile and Lean practices, determining the right approach for the team to take and evaluating this through the life of a project. You can think of new and innovative ways of working to achieve the right outcomes. You can act as a recognised expert and advocate for the approaches, continuously reflecting and challenging the team. (Skill level: expert)
  • DDaT perspective. You can demonstrate an advanced understanding of design, technology and data principles. You can identify and implement solutions for assisted digital. You can apply knowledge to work with other digital, data and technology (DDaT) job families. (Skill level: practitioner)
  • Financial ownership. You can develop an Agile business case and own and iterate it throughout the product life cycle. You can develop benefits with others within the portfolio. You can understand the granularity of financial costs per sprint and the value delivered. (Skill level: expert)
  • Life cycle perspective. You can apply experience in multiple parts of the product life cycle. You can recognise when it is right to move forward and when it is right to stop. You can recognise the appropriate deliverables and the right people to meet them. You can work with other Agile delivery operations throughout the product life cycle. You can plan and engage with the appropriate stakeholders at a particular stage in the project. (Skill level: practitioner)
  • Operational management. You can keep abreast of industry best practice and can cascade ways of working. You can make operations efficient. You can act as the escalation point for major operational issues and champion operational management across the community. You can work closely with leaders of operational delivery teams in digital, data and technology (DDaT). (Skill level: expert)
  • Problem management. You can anticipate problems and defend against them at the right time. You can understand how the problem fits into the larger picture. You can articulate the problem and help others to do it. You can build problem-solving capabilities in others. (Skill level: expert)
  • Product ownership. You can demonstrate knowledge of the tools, terms and concepts used to deliver a product, and how they can be adapted and applied to different phases of delivery. (Skill level: working)
  • Strategic ownership. You can develop a long-term vision and objectives. You can take a discerning and disciplined approach to focusing on what is important and most relevant. You can develop the capability of others. (Skill level: expert)
  • User focus. You can give direction on which tools or methods to use. You can demonstrate experience in meeting the needs of users across a variety of channels. You can bring insight and expertise in how user needs have changed over time to ensure they’re met by the business. You can apply strategic thinking to provide the best service for the end user. (Skill level: expert)


A relevant professional qualification that demonstrates a commitment to ongoing learning - for example scrum master, agile PM, Prince2, MSP, MBA, chartered professional- would be desirable.


We'll assess you against these behaviours during the selection process:

  • Leadership
  • Seeing the Big Picture
  • Making Effective Decisions
  • Changing and Improving
  • Communicating and Influencing
  • Developing Self and Others
  • Delivering at Pace


  • An environment with flexible working options
  • A culture encouraging inclusion and diversity
  • 25 days annual leave rising (1 day per year) to 30 days upon completion of 5 years’ service
  • Ability to roll over up to 10 days annual leave per year
  • In addition to 8 public holidays per year you will also receive leave for HM The King’s birthday
  • Minimum of 15 Days Special Leave in a rolling 12-month period to volunteer for military or emergency service reserve commitments
  • Special Paid Leave for volunteering up to 6 days a year
  • Enhanced maternity, paternity and adoption leave
  • Employee Assistance Programme to support your wellbeing
  • Most sites have good travel links with free car parking; many also have other facilities such as a Sports & Social Club and Gyms
  • A highly competitive pension scheme.
  • Additionally, please see the attached Benefits Leaflet

Learning & Development

In Defence Digital we have a strong learning and development ethos, supporting you to fulfil your potential by providing –

  • Learning and development tailored to your role
  • Professional and Personal Development of skills
  • Access to thousands of training courses through Civil Service Learning, some free or paid by MOD
  • Ability to obtain industry recognised qualifications supported by MOD

Our unparalleled learning and development opportunities allow you not only to progress in your career with us, but to gain transferable skills that allow you to apply your expertise across the Ministry of Defence and other government departments.

The post does not offer relocation expenses.

External recruits who join the MOD who are new to the Civil Service will be subject to a six-month probation period.

The Ministry of Defence is committed to providing a safe and healthy working environment for its staff which includes educating them on the benefits of not smoking, protecting them from the harmful effects of second-hand smoke and supporting those who want to give up smoking. Under the Smoke-Free Working Environment policy, Smoking and the use of all tobacco products (including combustible and chewing tobacco products) will not be permitted anywhere in the Defence working environment by 31st December 2022. The policy is Whole Force and includes all Defence personnel, contractors, visitors and other non-MOD personnel. All applicants seeking, considering, or accepting employment with the Ministry of Defence should be aware of this policy and that it is already in place at a number of Defence Establishments.

MOD Recruitment Satisfaction Survey – we may contact you regarding your experience to help us improve our customer satisfaction. The survey is voluntary and anonymous. You may however be given the opportunity to provide additional information to help us improve our service which includes the collection of some personal data as defined by the United Kingdom General Data Protection Regulation (UK GDPR). The MOD Privacy Notice sets out how we will use your personal data and your rights.

Any move to MOD from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility at

Things you need to know

Selection process details

This vacancy is using Success Profiles, and will assess your Behaviours and Experience.


To apply, please complete the CV and personal statement template provided on the CS Jobs dashboard. Your statement will be read by the recruiting line manager, so it is essential that your statement includes evidence of the following criteria and is no more than 1250 words.

Each of the criteria has been identified by the manager as being important in this role and for that reason each one of the following will be scored 1-7 and make up part of your overall score to assess your suitability to be invited to interview:

  • Excellent communication and stakeholder management skills. You will be a key member of the management team and able to develop strong external and internal relationships
  • You need to be able to prove you are comfortable working within a digital world, ideally with official cloud programme experience and willing to develop your own digital skills and exploit digital technology to enable business improvement and resource management
  • Experience of finance and commercial frameworks in a complex business. Please describe the extent of that portfolio
  • Describe your experience of leading digital teams as a Service Owner, including directing the activities of other team members.

Interview & Presentation:

We’ll assess you against these behaviours & technical experience during the interview process:

  • Leadership
  • Seeing the Big Picture
  • Making Effective Decisions
  • Changing and improving
  • Communicating & influencing
  • Developing self & others
  • Working together

In addition to the interview, you will be required to present for 10 minutes on a topic related to the role. The topic of the presentation will be sent to you at least 24 hours before the interview

Defence Digital operates an organisation model in which every individual belongs to a Government Profession. The successful applicant will be posted into one of the defined Government Professions on Standard Terms of Reference for the grade. Defence Digital reserves the right to move individuals between roles, within their allocated profession, to meet the needs of the business and in support of agile resourcing.

Within Defence Digital each profession is led by a Professional Head of Community who will lead professional development and support the Continuous Professional Development path for their group.

Defence Digital is currently going through a Transformation Programme which aims to ensure we have the right workforce, with the right skills, to deliver the MOD's Digital Strategy. As the programme progresses, Defence Digital staff may be required to undergo an assessment to understand and develop their upskilling needs to support the delivery of this strategy. This post may be impacted by Transformation as the programme progresses.

Our people are at the heart of everything we do at Defence Digital. It’s vital that our workforce reflects the diversity of both our audience and the wider society in the UK, so we’re proud to be an equal opportunities employer, and we actively seek candidates from a diverse set of backgrounds and communities. We also recognise the importance of a good work life balance, so we do everything we can to accommodate flexible working, including part-time and job shares for all our roles. Please let us know in your application or at any stage throughout the process if this is something you want to explore.

As a result of the changes to the UK immigration rules which came into effect on 1 January 2021, the Ministry of Defence will only offer sponsorship for a skilled worker visa under the points-based system, where a role has been deemed to be business critical.

The role currently being advertised has not been assessed as business critical and is therefore NOT open to applications from those who will require sponsorship under the points-based system. Should you apply for this role and be found to require sponsorship, your application will be rejected, and any provisional offer of employment withdrawn.

The Civil Service embraces diversity and promotes equality of opportunity. There is a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

If you need to advise us that you need additional help or reasonable adjustments for the recruitment process, please contact: [email protected]

Feedback will only be provided if you attend an interview or assessment.


Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check.

See our vetting charter.

People working with government assets must complete basic personnel security standard checks.

Nationality requirements

Open to UK nationals only.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

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MoD Corsham with hy... only

If you're not eligible to work from the MoD Corsham with hy..., you'll be automatically rejected

The UK Civil Service implements the policy of the Government of the day and delivers crucial public services.

Our Working Week

We are very flexible with working schedules. For many positions, it is possible to work part-time hours at the expense of pay. All jobs which are marked as "part-time" allow you to choose how many hours you would like to work.

Our 4 day week = any day off

Our Vacation Policy

We offer a generous annual leave allowance (typically 25-30 days per year for full time staff) plus public holidays. If you work a 4 day week (30hrs), you can expect:

  • 28 days PTO
  • 52 unpaid days
  • 80 days off per year

Our Remote Working Policy

Our team works hybrid remotely throughout the UK. For some roles, 100% remote working is possible - please check the job description for more details.

Our Employee Benefits

  • 401(k) company contribution
  • Transparent Salaries
  • Flexible working hours
  • Generous parental leave
  • Childcare support
  • Equipment allowance

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