Data Analyst - Customer Success

Uplevel

Posted 1 month ago

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⚠️ USA only. Your application will be automatically rejected otherwise

THE JOB

We’re hiring for a Data Analyst for our Customer Success team who loves solving problems and telling stories using data.

WHAT YOU WILL DO

  • Dig into our databases to explore trends, patterns, and unanswered questions for our users and customers
  • A typical task in your day-to-day might be exploring the correlation between focused work time and output of Pull Requests or projects for specific users or across a segment of users to illustrate value to a customer
  • Partner with the data science team to stay on top of our data management systems and new modeling — so that you can serve as the expert for the customer success team
  • Serve on the front lines with our product users when they want to better understand their data
  • Present executive-level insights to our customers and leadership
  • Act as the “behind the scenes” customer success hero helping to solve data issues, keep the lights on, and resolve customer requests

WHAT IS IN IT FOR YOU

  • Get in on the ground level and help deliver a value to our users and customers
  • Learn and grow in all areas data analysis, customer success, and product development and be able to pick your focus areas as the team grows quickly
  • Be part of an ambitious early stage startup where we have clear goals, work swiftly under pressure, have strong attention to details, and put the customer experience first
  • Solve one of the biggest problems in software development – helping engineering teams operate as effectively as possible.

REQUIREMENTS

  • Must be able to work Pacific time zone hours
  • Education or background in a quantitative discipline
  • 3+ years of professional data analysis experience as a business analyst or data analyst
  • Advanced or expert level SQL
  • Fluency in common statistical analysis methods
  • Experience digging deep into data to answer questions and track down the underlying root causes
  • Effective storyteller; experience translating findings into compelling recommendations, polished deliverables, and actionable programs
  • Ability to communicate complex concepts in a clear and concise manner to audiences from staff to senior executive level
  • Collaborative team player eager to roll up their sleeves at a small start-up
  • Our tech stack: Tableau, AWS, Postgres, Python, custom-built Microservices

“NICE TO HAVES”

  • Advanced degree in a quantitative discipline
  • Past experience working in B2B SaaS, tech, or management consulting
  • Experience creating data visualizations to tell a story to customers and senior leaders
  • Experience writing SAS, R or Python for data analytics
  • Familiarity working in modern data warehouse architecture and processes

If you want to learn more, please send an email to [email protected] with your Linkedin profile and/or resume and answer these two questions:

  • Share an example from your past work experience of how you’ve lived our “progress over perfection” value
  • Tell us what you’re most excited about for this specific role and how this role fits in your career growth

Equal Employment Opportunity and Nondiscrimination

Uplevel is an equal opportunity employer and we are committed to providing a work environment that is free from any form of discrimination. We value diversity and foster mutual respect among our employees.

Apply for this job

⚠️ USA only. Your application will be automatically rejected otherwise

Upleveluplevelteam.com

Uplevel elevates software engineers and their managers with data-driven insights so their teams are empowered to do their best work.

Our Working week

In 2022 we switched to a 4 day work week

  • Mon
  • Tue
  • Wed
  • Thu
  • 🏖️
    Fri

Our Vacation Policy

We have an unlimited vacation policy. On average this works out as:

  • 20 days
  • 52 Fridays
  • 72 days off per year

We work 100% remotely

We work fully remotely and are a team of 33 and mostly based in USA. Our team works from:

  • Seattle
    22
  • Chicago
    3
  • San Francisco
    2
  • Texas
    2
  • Dever
    1
  • Houston
    1
  • Orlando
    1
  • Pittsburgh
    1
  • Arizona
    1
  • Canada
    1

Our Benefits

  • 100% Healthcare
  • 401(k) company contribution
  • Flexible working hours
  • 4 month paid parental leave
  • 100% Dentalcare
  • Retreats: Seattle every 2 months
  • Equity / options
  • Equipment + Home office ($1000)

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