Customer Support Manager

Warum wir?

Xayn AG is a cutting-edge technology company that develops innovative AI-powered solutions, including Noxtua, a revolutionary legal AI assistant. We’re seeking a highly skilled and motivated Customer Support Specialist with sales experience to join our team. As a key member of our customer-facing team, you will play a vital role in delivering exceptional support, driving customer satisfaction, and identifying sales opportunities.

Deine Aufgaben

We’re looking for a customer-centric and tech-savvy individual with a strong background in sales and a passion for AI-driven technologies. Ideally, you will have some experience or interest in the legal domain. As a Customer Support Specialist, you will be responsible for providing top-notch support to our customers, resolving issues, and identifying opportunities to upsell or cross-sell our products. Your excellent communication skills, technical expertise, and sales acumen will enable you to build strong relationships with our customers and drive business growth.

Key Responsibilities:

• Provide exceptional customer support via phone, email, chat, or other channels, ensuring timely and effective issue resolution
• Develop a deep understanding of Noxtua and other Xayn AG products to address customer inquiries and provide solutions
• Identify sales opportunities and collaborate with the sales team to upsell or cross-sell products
• Build strong relationships with customers, understanding their needs and preferences to deliver personalized support
• Create and maintain accurate records of customer interactions, issues, and resolutions
• Collaborate with internal teams, including development, product, and sales, to resolve customer issues and improve overall customer experience
• Stay up-to-date with product updates, new features, and industry trends to maintain expertise and provide informed support
• Analyze customer feedback and contribute to the development of new features and product improvements

Requirements:

• 2+ years of experience in customer support, sales, or a related field, preferably in a technology or AI-driven industry
• Strong technical skills, with the ability to learn and understand complex AI-powered products
• Excellent communication, interpersonal, and problem-solving skills
• Experience with CRM software, ticketing systems, or similar customer support tools
• Ability to work in a fast-paced environment, prioritizing multiple tasks and meeting deadlines
• Strong analytical and problem-solving skills, with attention to detail and a customer-centric approach
• Interest or experience in the legal domain is a plus

Nice to Have:

• Experience with AI-powered technologies, such as natural language processing or machine learning
• Familiarity with the legal industry, including legal terminology and concepts
• Knowledge of sales methodologies and techniques, such as upselling and cross-selling
• Certification in customer support, sales, or a related field

Dein Profil

Noxtua is built on extensive experience in AI development by the German tech company Xayn. The tech startup was born in 2017 out of research by Dr. Leif-Nissen Lundbæk and Professor Michael Huth at Oxford University and Imperial College London — and over the years, has built an excellent team of smart and dedicated people from all over the world who are committed to building sovereign European AI.

Working with the international team at Xayn comes with many benefits — such as a remote-first approach combined with a beautiful office in the heart of Berlin for those who want to experience office life, plus a 4-day work week with full pay and vacation time.

Über uns

Das KI-Startup Xayn entwickelt Noxtua, Europas erste souveräne Legal-KI. Noxtua unterstützt Jurist:innen bei der Analyse und Erstellung juristischer Dokumente sowie bei der Recherche zu Rechtsfragen – und das mit juristischer Kompetenz und Compliance. Gehostet in der EU erfüllt Noxtua höchste Vertraulichkeitsstandards im Umgang mit Mandantendaten, der anwaltlichen Verschwiegenheitspflicht (z. B. § 203 StGB, § 43e BRAO) sowie dem europäischen Datenschutz. Noxtua wird von spezialisierten, proprietären KI-Modellen betrieben. Diese Modelle werden mit hochwertigen juristischen Daten trainiert, die von der Legal AI Alliance bereitgestellt werden – einer Initiative des Tech-Startups Xayn in Zusammenarbeit mit der internationalen Wirtschaftskanzlei CMS. Dadurch ist Noxtua eine sichere, unabhängige und spezialisierte europäische Legal-KI. Das in Berlin ansässige KI-Unternehmen Xayn entstand aus Forschungsarbeiten an der Oxford University und dem Imperial College London durch Dr. Leif-Nissen Lundbæk und Professor Michael Huth. Gegründet im Jahr 2017, verfolgt Xayn weiterhin eine akademische Vision – etwa 30 % der Mitarbeitenden haben einen Doktortitel. Das Startup erhielt 19,5 Millionen Euro an Investitionskapital von Global Brain Corporation, KDDI Open Innovation Fund, Earlybird und Dominik Schiener.