Customer Support Consultant

Location and flexible working: Edinburgh.  All our roles are open to part-time, job-share and other types of flexibility. We will discuss what is important to you and balancing this with business requirements during the recruitment process. You can read more about Phoenix Flex here.

Job Type: Permanent

Closing Date: 23rd July

Salary and benefits: Up to £25,000 dependent upon experience plus 8% bonus up to 16%, private medical cover, 38 days annual leave, excellent pension, 12x salary life assurance, income protection, 3x volunteering days and much more

Recruiter: Douglas Smith

We have an incredible opportunity to join us here at Phoenix Group as a Customer Support Consultant to join our Telephony Guidance team, working to support our Telephony Consultants

Who are we?

We want to be the best place that any of our 6,600 colleagues have ever worked.

We’re the UK’s largest long-term savings and retirement business. We offer a range of products across our market-leading brands, Standard Life, SunLife, Phoenix Life and ReAssure. Around 1 in 5 people in the UK has a pension with us. We’re a FTSE 100 organisation that is tackling key issues such as transitioning our portfolio to net zero by 2050, and we’re not done yet.

The role

You will be working to support our Telephony Consultants so they are more available for our customers, undertaking a support function within our Telephony Guidance team, providing administrative support across a variety of activities to ensure all stakeholders receive a professional and consistent service.

Ensuring best use of resource and skill development by working flexibly across the range of administrative tasks, following establish processes and identifying issues or areas for improvement within existing processes and highlight to appropriate stakeholders, following through any changes to processes and transactions to agreed standards and timescales.

What we’re looking for

• Strong computer skills with a willingness to learn new systems and technologies
• A passion for customer service with a commitment to deliver on your promises and going above and beyond for our customers
• Be able to multi-task and work under pressure to meet tight deadlines in a team environment

We want to hire the whole version of you.

We are committed to ensuring that everyone feels accepted and welcome applicants from all backgrounds. If your experience looks different from what we’ve advertised and you believe that you can bring value to the role, we’d love to hear from you.

If you require any adjustments to the recruitment process, please let us know so we can help you to be at your best.

Find out more about #LifeAtPhoenix

• Guide for Candidates: thephoenixgroup.pagetiger.com/guideforcandidates
• Find or get answers from our colleagues: www.thephoenixgroup.com/careers/talk-to-us

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