Customer Success Software Engineer


We work a 4 day work week in August - Fridays are off.

  • August 4 day week
  • Remote, Portugal only

Only considering candidates eligible to work in Portugal ⚠️

Feedzai is the world’s first RiskOps platform for financial risk management, and the market leader in safeguarding global commerce with today’s most advanced cloud-based risk management platform, powered by machine learning and artificial intelligence. Feedzai is securing the transition to a cashless world while enabling digital trust in every transaction and payment type. The world’s largest banks, processors, and retailers trust Feedzai to protect trillions of dollars and manage risk while improving the customer experience for everyday users, without compromising privacy. Feedzai is a Series D company and has raised $282M to date. With a valuation of +$1.5B, the company's technology protects 900 million people in 190 countries.

The Customer Success Engineering Team is Client-Facing, ensuring that technical solutions for our product's installation, configuration, and customization are seamless and extraordinary for client implementation. They are Tech Consultants for clients that solve obscure and challenging problems. They are dynamic, tenacious, and driven to create a world-class experience for their clients. If you are passionate about being a client-facing engineer, Join Us!


As a Software Engineer in the Customer Success organisation you will be responsible for making sure our products are installed and meet our clients requirements with integration and performance management. You will work with a broad range of technologies including multiple flavours of SQL, NoSQL database, on-premise environments, Cloud environments (AWS, Azure, Google), along with multiple streaming or messaging systems (RabbitMQ, Kafka). The software engineer while working with these technologies will help with installation and configuration of our solutions, but will also develop custom Java inbound and outbound interfaces, use web services to enhance data in process and will develop custom extensions and modules for our Fraud Analysis platform. You will work as part of a project team alongside Data Scientist, Project Managers, Fraud Analysts and your peers to meet with the client, understand their needs, turn those needs into requirements and execute on those requirements.

Your Day to Day:

  • Execute full software development life cycle building integrations and enhancements to Feedzai core product;
  • Write well-designed, testable code;
  • Integrate multiple software components into a fully functional software system;
  • Troubleshoot, debug and upgrade existing systems;
  • Deploy and support systems in production;
  • Comply with best practices and industry standards;
  • Work with Agile principles to regularly deliver quality products;
  • Ensure proper feature deployment or product upgrades;
  • Provide Second Tier support for clients that are live;
  • Other duties as needed.

You Have & You Know-how:

  • Experience in Java software development or other modern language
  • A BS or MS in computer science, or a comparable field, or equivalent experience.
  • Client engagement experience and ability to work with a client in a consultative manner.
  • Excellent English communication skills, both verbal and written
  • Availability to travel up to 25%
  • Experience with SQL or NoSQL databases

The Customer Success Team is responsible for delivering our product to our clients. This includes education, configuration, solution development, and risk strategy to enable our clients to address their pain points. We collaborate with our clients to ensure they have the right solution, build out a strategy and training plan for them, and then support them through each phase of our client lifecycle. We grow at a fast clip and believe no challenge is too big or too small. Therefore, we have an open environment that encourages us to lean in, try new things, and discover our potential.

#LI-PP1 #LI-Remote

Your First 30-Days at Feedzai:

You will be immersed in our brand with training, connections, and one-on-one time with your manager. You may shadow your colleagues virtually or onsite at an office depending on where you work as you are supported through your Feedzai journey. In addition, you will have access to a ton of information to give you history, context, and all the knowledge you can handle about Feedzai and the team. Finally, you will start working on projects and collaborating on work currently being done. We can't wait to have you join the team!

Life at Feedzai Instagram

Feedzai Culture

Feedzai is an Equal Opportunity Employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Feedzai does not accept unsolicited resumes from recruiters or employment agencies.

Feedzai will use the personal data you provide us with by filling out this form for reviewing your application and to potentially negotiate a contract with you. Your personal data will be retained by Feedzai for 24 months following your application. Please see our Privacy Notice available at  for more information on how we process your personal data.

Leading AI-powered risk management platform for financial crime prevention.

Working Week

We work a 4 day work week in August - Fridays are off.

Our Vacation Policy

We offer a generous vacation policy (dependent on location) on top of public holidays and 4 Fridays off in August.

Remote Working Policy

Our employees can work from anywhere, with flexible remote work policies.

Company Benefits

  • Health insurance
  • 401(k) company contribution
  • Transparent Salaries
  • Flexible working hours
  • Generous parental leave
  • Dentalcare
  • Equipment allowance
  • Life & Disability Insurance
  • Professional Development Budget
  • Yearly bonuses
  • Mental Health Support

Our Team

We're a team of 640 across 18 departments:

  • engineering
  • data science
  • support
  • sales
  • finance
  • marketing
  • operations
  • human resources
  • +10 more teams

Desirable Skills and Experience

  • Java
  • SQL
  • NoSQL
  • AWS
  • Azure
  • Google Cloud
  • RabbitMQ
  • Kafka
  • Client engagement
  • English communication

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