Customer Success Representative
Homerun
We switched to a 4 day work week in 2022 (32hrs @ 100% salary). Choose between Monday, Wednesday or Friday off.
Posted 1 month ago
Only considering candidates eligible to work in Amsterdam, Netherlands ⚠️
Customer Success Representative
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We're looking for a Customer Success Representative.
Full-time (32hrs) • Amsterdam, Netherlands
About us
Homerun creates beautiful HR tools for modern teams �*
We’re a small business – just 26 people in total. We do things our own way — or what we believe is the right way — which has earned us labels like "unpredictable" and "weird" which we wear proudly.
Under the Homerun brand, we offer two products: Homerun ATS and Homerun HR.
Our products allows teams to manage and grow their team, from start to finish. From career pages to job posts, candidate communication, storing employee information, holidays and absences to reporting, Homerun helps companies manage their people processes, end to end.
Homerun is hugely successful in The Netherlands and now it's time to let the entire world know we exist.
The job
As a Customer Success Representative, you will join the Commercial team at Homerun. You will play a key role in ensuring our customers have a seamless experience with Homerun. You will be the main point of contact for customer inquiries and support requests, helping them get the most out of our products. Your job is more than just answering questions—you will build relationships, advocate for customers, and contribute to their success.
You will share customer insights with the product and engineering team to improve our products.
You will monitor customer usage patterns and proactively engage to prevent churn.
You will maintain detailed records of customer interactions in our Customer Success tools.
You will take initiative on team projects and process improvements that enhance the customer experience.
You will identify up-sell and cross-sell opportunities and collaborate with the Sales team.
You will conduct offboarding calls to gather insights from churning customers.
You will contribute to help center articles and self-service resources.
This role is perfect for someone who enjoys problem-solving, communicating with customers, and working cross-functionally to improve the user experience.
Balanced
benefits
We believe that a balanced mind and body is what matters most. That's why, alongside a competitive salary, we're also offering a range of perks and benefits that allow you to take care of your mental and physical health, work-life balance and personal growth.
Gym allowance
Workation policy
Mental healthcare
Headspace account
L&D budget
Four day work week
Pension contribution
Office snacks & drinks
You'll learn
You will learn the ins and outs of Homerun ATS & HR, so that you can act as the main contact for customer inquiries via Intercom chat, email and video calls.
You're comfortable with technology and love learning about software. We'll teach you all about the tools we use. Whether it's Slack, Notion, Stripe, Figma or Intercom–you will become a pro at juggling them and switching seamlessly between them.
You'll get to know our customers - we have lots of them and we talk to them often and a lot. It helps to know about their business, problems, and wins. Luckily, they're all pretty cool!
You'll setup your own Homerun account to learn how to use the products from the inside out.
You'll learn to work in a small tight- knit team that relies on and challenges each other to do good work.
You'll learn to think outside the box while solving customer issues, and maybe in life too – who knows?!
You
You have 1-3 years of experience in customer success, support, or account management.
You're a strong communicator and very precise ✍️ – you have excellent communication skills both written an verbal. Most of the communication will be done through writing so you need to have an eye for grammar and spelling.
You’re fluent in English 🇬🇧 – We're an international team with international users so we generally speak and write in English. Speaking Dutch is a bonus.
Strong problem-solving and critical-thinking abilities 💭 – You like to help others and you're good at thinking in solutions. You also don't shy away from a problem. You gladly tackle it with positivity and action.
You’re able to multitask, prioritise and manage time effectively 🕰️
You’re comfortable with technology and eager to learn new tools 💻 –Experience with CRM software (Salesforce, HubSpot) and support tools (Intercom, Zendesk) is preferred.
You're a people person 💬 – you’re empathetic, patient, and skilled in handling customer interactions.
You're positive and confident 😃 – you have a positive attitude, you like life the sunny side up, your glass is half full and you're not afraid to tell nay-sayers.
You're hands-on and driven to action 💪 – you don't mind getting your hands dirty even when it's new terrain for you.
The team at the office ☕️
Apply
We want to welcome you to join our team, regardless of your background, gender identity, sexual orientation, religious beliefs, age, or other experiences.
*� We've also mapped out the hiring process so you know what to expect. Before each step, we will share more details so you always feel prepared to go into a call.
If you have questions, check the FAQs below or hit that blue message button in the bottom-right corner. No questions? Don't hesitate to apply!
Unsure if you meet all the requirements? Just apply! We have an open mind and would love to hear from you �*
We will be reviewing applications on a rolling basis and encourage interested candidates to apply as soon as possible. Please note that the application process will close on the 7th of March.
FAQs
I don't know anything about Homerun, hiring, or recruitment. Can I still apply?
Yes, of course! We're looking for someone who'd like to learn more about all three subjects, and potentially even more.
What's the team vibe? We're a positive group who care deeply about doing good work and doing right by our customers. We care about the people on the team and we make sure we all have a healthy work/life balance. Read more.
What language do you speak? We always speak English to make sure everyone on our Dutch-Greek-Portuguese-Spanish-Polish-German team feels included.
Do you offer any perks and benefits?
Yes, we do! Check out our career page for more about our culture and our perks.
Can I join as a remote worker? While this is possible for some roles, for this role, we'd like you to work in the office in Amsterdam at least two days a week.
When do I start? We'd love to find someone as soon as possible, but we'll also be looking for the right person so there is some flexibility.
Homerun creates beautiful software for modern teams 💚
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