Customer Success Manager

THE JOB

We’re hiring for an experienced customer success expert who loves data and supporting customers in reaching their organization’s goals.

WHAT YOU WILL DO

• Manage our customer relationships - including coordinating quarterly check-ins and communicating key updates and milestone

• Drive customer renewals through executing on strategic account plans and aligning cross-functional stakeholders on top customer needs

• Serve on the front lines with our main product users - engineering managers and developers - to increase and sustain engagement with the product.

• Ideate, create, and test out engagement campaigns to keep our users engaged with the product - using different modes of communication including Slack, blogs, emails, etc.

• Partner with our Customer Success Analysts to understand trends and present insights to customers

• Work closely with our Technical Customer Success Specialist to keep a pulse on top user/customer requests and prepare for customer launches

• Support the roll-out and training of our product for new customers

• A typical day for you will be a blend of rolling up your sleeves and thinking strategically - i.e. meeting with customers, reviewing product usage and strategizing with teammates to drive engagement, leading internal meetings to align company initiatives to customer needs, and partnering closely with customer success teammates to deliver on key milestones for all Uplevel customers

WHAT IS IN IT FOR YOU

• Get in on the ground level and set our processes and foundations for customer success the future

• Learn and grow in all areas of customer success, customer support, and product development and be able to pick your focus areas as the team grows quickly

• Be part of an ambitious early stage startup where we have clear goals, work swiftly under pressure, have strong attention to details, and put the customer experience first

• Solve one of the biggest problems in software development - helping engineering teams operate as effectively as possible.

REQUIREMENTS

• 3+ years of professional work experience in customer success, support or engagement for a technology company.

• Sales-minded relationship builder. The ideal candidate is highly motivated by driving expansions, renewals, and overall growth of accounts.

• Excellent communication, interpersonal, and organizational skills. You should be a great writer, speaker, and listener.

NICE-TO-HAVES

• This role requires the ability to roll up your sleeves to do the work and see the bigger picture so start-up/small company experience or demonstrated experience of these skills in the past is a big plus.

• Experience or strong understanding of how software developers work (sprint cycles, code reviews, planning meetings, etc.) a big plus

• Experience with working with data and/or data viz tools (like excel and tableau) a plus

Equal Employment Opportunity and Nondiscrimination

Uplevel is an equal opportunity employer and we are committed to providing a work environment that is free from any form of discrimination. We value diversity and foster mutual respect among our employees.