Customer Success Manager

Who We Are

Sensat is a visualisation platform for large infrastructure projects. We help teams to plan and deliver projects using an easy-to-understand digital replica of their site. Today, over $250 billion in complex and critical infrastructure projects use Sensat to bring information from different tools together, better understand and communicate their project constraints, and ensure everybody is on the same page.

We are a people-first company with an experienced team who have led multi-billion dollar exits in construction/tech at top companies like Google, Amazon, and Oracle. We offer purpose-driven work with a talented and committed team, providing attractive and rewarding benefits for high performers. We seek individuals who care about solving meaningful problems.

The role: Customer Success Manager

Are you passionate about customer success or have a background in the construction sector? Sensat is seeking a dynamic Customer Success Manager to join our expanding Customer Success team. In this role, you will cultivate and expand customer relationships, ensuring our clients maximise the benefits of Sensat’s transformative technology.

What you'll be doing

• Manage a portfolio of Sensat's small/medium customers, ensuring success through adoption and goal achievement
• Develop account strategies with Sales, identifying growth opportunities, and deliver cross-functional success.
• Develop deep relationships with key stakeholders and become a trusted advisor to our customers, optimising product usage and addressing customer challenges.
• Oversee renewals, identify risks / opportunities, troubleshoot issues, and assess customer health using metrics and usage stats.
• Mentor Customer Success Executives, lead internal projects and strategic changes, and promote Sensat's industry leadership.

What you'll bring

• Experience in the construction sector, particularly within civil infrastructure, is highly desirable. However, candidates with strong customer success backgrounds from other industries are also encouraged to apply and can thrive in this role with the right mindset and adaptability.
• Demonstrated success in customer success or project management roles, consistently delivering exceptional service and building lasting client relationships.
• Ability to work seamlessly with cross-functional teams, including sales, product development, and technical support, to enhance the overall customer experience.
• Adaptable and creative mindset with a strong focus on finding solutions to complex challenges. Passionate about understanding and addressing customer needs effectively.
• Familiarity with productivity and CRM tools such as Google Workspace, HubSpot, and Intercom is preferred but not mandatory. Willingness to quickly learn and adopt new technologies.
• Excellent verbal and written communication abilities, enabling you to articulate value propositions clearly and engage effectively with diverse stakeholders.
• Self-motivated and driven to take initiative, ensuring customers achieve their goals and derive maximum value from Sensat’s platform.

What we'll bring

• 30 Days Holiday (excluding bank holidays)
• The ability to Work flexibly
• Experienced, fun and friendly team with a wealth of knowledge to share
• Freedom and responsibility from day one to forge your own path
• A brand spanking new Mac and a WFH budget to set up your own space just how you like it
• £500 per year personal training budget
• Regular in-person social events - in the last few months we’ve had a casino night, cocktail masterclass, gospel choir, pub quiz, karaoke contest and of course Senfest…
• Dog-friendly office with a fully stocked bar 😜

At this time, we are only able to accept applications from those who have a right to work in the UK. Our office is based in Old Street, London.