Customer Success Manager
Stora
Our software and product teams have a 4 day work week (32hrs). Some of our team work Mon-Thu, others Tue-Fri and we allow our team to swap their extra day should they need to.
Posted 2 weeks ago
Only considering candidates eligible to work in the UK ⚠️
Stora is a self storage software platform at the forefront of a technology-led revolution in the industry. We empower self storage operators to seamlessly manage their businesses, automate processes, and drive revenue growth. In just over 4 years, we’ve helped hundreds of operators around the world process tens of millions in automated payments. Known as innovators in our space, we’re a fast-growing team focused on making self storage better for everyone.
To support that growth, we’re hiring a Customer Success Manager focused on EU markets—such as France, Spain, Germany, or Italy. You’ll help onboard and support operators across your markets, acting as a trusted guide to help them succeed with Stora.
Why this role matters
We’re expanding across Europe, and success in new markets depends on great customer experiences. You’ll play a key role in onboarding and supporting operators outside the UK, helping them get set up, stay on track, and grow with us.
What you’ll do
- Onboard new customers across EU markets, guiding them through setup and training
- Support customers via email, chat, and video—especially where language or local context matters
- Build long-term relationships with your assigned accounts
- Monitor account health, usage, and risks
- Help operators get more value from Stora, surfacing opportunities and promoting key features
- Use tools like HubSpot, Notion, and Stripe to track progress and inform decisions
- Be the voice of the EU customer—sharing insights to improve our product and service
What we’re looking for
- Fluent in English and at least one of: French, Spanish, German, or Italian
- Organised, calm, and good with people
- A great communicator—both written and verbal
- Comfortable using and explaining software
- Experience in SaaS, onboarding, or customer support is helpful but not required
What we offer
- Competitive salary
- Share options
- 35 days holiday
- Private health insurance (for you + family)
- Pension plan
- Remote with optional Belfast office access
- Apple hardware
How to apply
Apply via the form by 27 July 2025. We’re reviewing applications as they come in and will be in touch if it looks like a match.
