Customer Success Manager

Beroe

At Beroe we offer a 4-day work week (Mon-Thu) to all our colleagues – Probably the only company in India to offer such a benefit

Only considering candidates eligible to work in India ⚠️

  • Roles and Responsibilities:
  • Identify upsell/cross sell opportunities within the assigned set of accounts
  • Demand generation for Beroe’s products & services
  • Monitor and drive accounts utilization
  • Accounts health management
  • Ensure renewal targets are met >= 87%; upsell targets are met.
  • Relationship management with key client stakeholders
  • LiVE.Ai individual / group stakeholder trainings and adoption
  • Conduct account level client review sessions
  • Manage / enhance user experience on and off LiVE.Ai platform
  • Desired Skills and Requirements:
  • Excellent Communication & Presentation Skills
  • Analytical & Problem-solving Skills
  • Consulting Mind set
  • Relationship Building – Convincing & Influencing skills
  • Open to travel as & when required
  • Very strong Excel and PowerPoint skills
  • Strong Commercial and Business Acume

Education, desirable qualification and educational establishment, additional education:

Essential: MBA /Masters with 5-8 years of experience in account management or customer success from enterprise customers.

Beroeberoeinc.com

Global leader in providing SaaS-based procurement intelligence, enabling smarter sourcing decisions with data and insights.

Working Week

At Beroe we offer a 4-day work week (Mon-Thu) to all our colleagues – Probably the only company in India to offer such a benefit

  • Mon
  • Tue
  • Wed
  • Thu
  • 🏖️
    Fri

Our Vacation Policy

We offer 28 days PTO and a 4-day workweek initiative underlines Beroe's commitment to improving employees' work-life balance.

  • 28 days
  • 52 Fridays
  • 80 days off per year

Remote Working Policy

We promote flexibility and location independence, focusing on leveraging global talent.

Our Team

We're a team of 730 across 18 departments:

  • sales
    35
  • support
    28
  • business development
    22
  • consulting
    18
  • human resources
    16
  • marketing
    16
  • engineering
    13
  • education
    11
  • finance
    10
  • information technology
    10
  • operations
    9
  • +7 more teams

Desirable Skills and Experience

  • Excel
  • PowerPoint
  • Communication
  • Presentation Skills
  • Analytical Skills
  • Problem-solving
  • Consulting
  • Relationship Building
  • Convincing Skills
  • Influencing Skills
  • Travel
  • Excel
  • PowerPoint
  • Business Acumen

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