Customer Success Manager

Are you our new Customer Success Manager? 🚀

Are you an experienced professional within the SaaS industry and ready for the next step where you continue learning, building and making a difference for customers? Then this is your chance to work in a self-managing organization where trust and ownership are central.

About Nmbrs:

We are a fast-growing scale-up leading the way in HR & Payroll technology. With our user-friendly software, we want to take HR & Payroll to the next level. With 160+ colleagues in Amsterdam, Lisbon and Stockholm, we really do things differently. Here we have no managers, but a 4-day work week and the freedom to make an impact.

In this role, you will:

• Have extensive contact with customers through all possible channels
• Be the central point to help our customers as effectively as possible
• Schedule and host periodic meetings to help customers use our product better
• Give short product presentations and explain features to customers
• Present to larger groups of customers
• Host customer events
• Research the market by talking to customers, analyzing competitors and market developments
• Analyze internal user trends and functionalities so that customers use our product optimally and we can further improve it
• Identify problems and set up projects to solve them and improve our product
• Work closely with Marketing and Product Development
• Use modern tools such as Hubspot, Jira, Power BI and Slack

At our company, we believe in the power of autonomy and personal responsibility. Without traditional management layers, you can act directly on what you and your customers find important. You work in self-managing teams where you have the freedom to develop and implement your own ideas. Do you see an opportunity to improve processes? A new approach that could help customers? Here, you don't have to go through layers of approval – you can take direct action.

Job requirements

What you bring:

• At least 3 years of work experience (preferably in Customer Success within the SaaS industry)
• Experience with customer contact is a must
• Fluent in Dutch and English
• You communicate in a friendly manner and always act with the customer in mind
• You look for commercial opportunities with existing customers
• Analytical ability: you know how to read and use data to identify and solve problems
• Strong prioritization: you can effectively multitask and deliver on time
• Team player: you enjoy working with different types of people

What we offer:

• A flat organization where you have the freedom and responsibility to do what you are good at and make an impact, in an agile environment
• A gross monthly salary of €3,600 – €5,000 excluding holiday pay, depending on experience
• Business use of the company's Teslas
• A personal coach to help you with your personal and professional growth
• An annual budget for training and personal development
• A healthy work–life balance: full-time means a 4-day schedule and one day for yourself
• Hybrid working model
• Part of Visma, offering access to additional training, events and networks
• Breakfast and lunch in our office restaurant
• A pension scheme with a 15% employer contribution
• Annual gatherings at a secret location to foster cohesion and innovation
• Electric company bikes and a boat for Amsterdam canal use
• Up to 4 months exchange opportunity in our Lisbon or Stockholm offices

Ready to grow in your own way?

At Nmbrs, we work without managers, but you are never alone. Our coaches help you discover, learn and bring out the best in yourself – exactly as you want.

At Nmbrs, we celebrate diversity and promote an inclusive environment where our team members from all backgrounds, ages, genders or sexual orientations feel equally appreciated. To achieve this, we are committed to shaping a hiring process that gives everyone an equal opportunity to get hired.

As part of our hiring process, we conduct a criminal background check for all candidates reaching the final stages. This helps us ensure a safe and secure environment for everyone. To process your job application, we process your personal data. Please find our privacy policy here: https://www.nmbrs.com/privacy.