Customer Success Lead

  • 4 x 8hr days
  • £25k per year
  • Remote, UK only
  • Sales

Posted 1 week ago

Apply for this job

⚠️ UK only. Your application will be automatically rejected otherwise

About the role

Develop and maintain strong client relationships throughout the client lifecycle ensuring the best Cobry client experience.

You will be responsible for

Day-to-day activities will include:

  • Primary point of contact for clients on projects, product, finance and support
  • Lead, build and nurture client relationships
  • Support the Sales team in client sales enquiries and proposals
  • Support the Technical team in project management and client communication
  • Provide basic training to clients
  • Oversee sales invoicing process
  • Project management and organisational skills
  • Provide hardware quotations and process orders for customers
  • General business administrative support duties
  • Commit to learning to help maintain relevant skills and knowledge

You will need

The skills you will need To excel in this position, you need to bring the following:

  • Strong communication skills
  • Ability to build and maintain relationships
  • Good organisational skills
  • Close attention to detail
  • General IT skills and knowledge

Experience that would help you in this role

  • Customer service
  • Project management
  • Account management
  • Sales experience

To succeed in this role, you don’t require any specific qualifications. We’re interested in drive, new ideas, and the ability to create value for the business.

The people part

We place a great emphasis on our culture. We’re a highly collaborative company using the latest technologies, and you can expect to deal with multiple teams with different ways of working. If you are an empathetic, understanding and self-motivated person, you will excel at Cobry.

What’s in it for you

We value continuous professional & personal development - and we're not just saying that; we really mean it! You’ll have the opportunity to spend a portion of in-work hours on professional development, and we have other options for self-paced training. Our work in Google Cloud means there are many opportunities in specific technology areas too, so you can sharpen up your technical, sales, or marketing skills using our learning platforms. You’ll also be part of a tight-knit team that have a clear vision of how they make a difference.

About us

Why Cobry?

Our team has great freedom in their work and the corresponding responsibility to do the right thing for our customers. Instead of controlling the Cobry team with process and bureaucracy, we enable innovation by providing great autonomy, so you can do the job you need to do without micro-management. The team will empower you to excel in your role and contribute to the organisation’s continued success. You’ll also have the opportunity to constantly improve your skills and knowledge, influencing how your role is delivered. You’ll also be involved in the thick of things, a wide variety of projects, recognition of a job well done & the opportunity to work with a dynamic & highly collaborative team.

You'll also have:

  • Four-day work week (following successful 3-month onboarding) 📅
  • Remote-first working 🏠
  • Holidays! 16 days holiday (with 8 bank holidays floating) 🏖
  • Enhanced pension contribution 💸
  • Flexible working location 🏞
  • Flexible working hours ⏳
  • Social events, e.g. meals, gin-tasting etc. 🍷
  • Coffee sent to your home ☕
  • Financial support for WFH equipment 💰
  • The latest tech equipment to do your job 💻
  • Active support of continuous professional development 👩‍🏫
  • Cobry book club - order books each month to keep! 📚
  • Access to our Cobry wellbeing hub, which includes free membership to Calm. 🙏

Starting Salary: £25,000

Apply for this job

⚠️ UK only. Your application will be automatically rejected otherwise

Google Cloud Partners - Based in Scotland, Working Worldwide

Our Working week

We have a 32hr 4 day work week (following successful 3-month onboarding)

Our 4 day week = any day off

Our Vacation Policy

We offer 16 days holiday with bank holidays floating

  • 16 days
  • 52 days
  • 68 days off per year

We work 100% remotely

We work fully remotely and are a team of 15 and mostly based in UK. Our team works from:

  • Scotland
  • England
  • Romania

Our Benefits

  • Enhanced pension contribution
  • Flexible working hours
  • Social events
  • Equipment allowance

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