Customer Success Coordinator

Job Description

Are you a project manager extraordinaire looking to level up, learn to drive digital marketing strategy, and join a dynamic team of fully remote digital marketing pros? If you answered ‘heck yeah!’, we would love to talk with you about joining our vibrant Customer Success team.

Obility is…

A tight-knit group of B2B digital marketing experts, focused on helping B2B Tech & SaaS companies grow through high-performance, multi-channel campaigns, and seamless revenue attribution.

Founded in 2011, we are a fully remote, international team solely focused on B2B marketing and lead generation, helping our clients grow from Startup to Unicorn. We serve our clients by hiring expert talent, streamlining account management, and holding ourselves accountable to our client’s performance.

At Obility, we’ve built a unique company culture. We promote transparency and authenticity; you can be your whole self here and bring your personality to work. We encourage employee feedback at all levels, value transparency in decision-making, and promote a positive and inclusive culture. We prioritize workplace flexibility and opportunities for team growth.

A Customer Success Coordinator Is…

Passionate about customer service and project management, understands their customer’s marketing objectives, and is obsessed with achieving the customer’s goals. The CS Coordinator's purpose is to build proven value for Obility’s customers. The CS Coordinator is the primary point of contact for Obility’s B2B customers, acting as their advocate in achieving business goals.

This individual is passionate about developing more knowledge about how digital marketing and Obility’s services work and will work directly with internal subject-matter experts to deliver customers’ online marketing campaigns. This individual thrives in a team setting and will have the opportunity to grow into a Customer Success Manager role with exceptional team member feedback and demonstrated relationship skills. Customer Success Coordinators will report directly to a Customer Success Supervisor who will support their development.

What Obility Customer Success Coordinator do, in general:

• Project management responsibilities including:
  • Schedule and organize customer calls, meetings, and presentations
  • Keep detailed notes from client meetings
  • Define and organize tasks for team in project management software (Asana)
• Act as primary point of contact and communications lead for your customers via email, Slack, and Zoom
• Build and maintain strong trust and rapport with customers and internal team members
• Set and manage expectations with customers and ensure service and performance meet those expectations via timely communication and oversight of deliverables
• Represent your customer’s interests and goals internally with a clear understanding of their business and objectives
• Review all customer deliverables (ie: reporting, analysis, and content) with a sharp, analytical eye, ensuring they are delivered on time and free of errors
• Collaborate with business development team to identify opportunities for growth in customer relationships

Required Skills and Experience

• Strong fluency in English and excellent communication skills via Slack, Zoom and email
• Ability to work US hours preferably EST or CST - but can be located anywhere
• 1-3 years of work experience in an agency setting or in a collaboration-heavy project management role
• Demonstrated ability to work and manage projects effectively in a team setting
• Excellent speaking, presentation, and written communication skills; Comfortable leading and presenting on video (Zoom) meetings showing confidence when engaging with folks from different backgrounds and seniority
• Interest or background in digital marketing, including SEO, PPC, Paid Social Media, Media Buying and Content Strategy
• Demonstrated curiosity and ability to quickly learn about new businesses and/or industries
• Tight organizational and time management skills
• Sense of urgency in all activities related to the customers’ needs
• Demonstrated ability as a strong analytical thinker and problem solver
• Efficiently manage multiple responsibilities and clients simultaneously

Bonus points if you have:

• Prior project management experience in an agency setting and familiarity using a project management tool like Asana
• Strategy or practitioner experience in managing PPC, SEO, Paid Social, and/or Media Buying strategies
• Experience using Google Suite of products (i.e. Slides, Docs, Gmail) for client presentations and communication
• Understanding of and experience with Google Analytics, Google Tag Manager, and Google Ads Editor
• Excel skills, ability to work with Excel reports
• Genuine Interest in B2B marketing

Benefits

• Salary: $40,000 - $50,000 depending on experience and role alignment
• With a focus on employee roadmaps and development, our supervisors are passionately committed to fostering a collaborative environment where employee growth and development take center stage
• Other benefits enjoyed by Obility employees:
  • Competitive salary and opportunity for promotion
  • 25 paid days off in your first year and 9 paid holidays
  • Fully remote work policy
  • Health and life insurance benefits for employee
  • 3% employer contribution to 401(k) retirement plan
  • 12-weeks paid family/parental leave
  • 20 days paid sabbatical after 7 years
  • 4.5 Day work week
  • Regular virtual happy hours and game sessions to help you get to know your team members
  • Once or twice yearly in-person, company-wide get-togethers
  • Fun and inclusive company culture that supports employee development and team wor

Obility is an Equal Opportunity Employer

We are an equal-opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Ready to join an exciting, growing company that cares about the quality of its work?

Well, what are you waiting for? Apply Now!