Customer Solution Engineer

Customer Solution Engineer

At Sensei Labs, we imagine a future where people love their work, unencumbered by traditional work tools,processes, and office location.

Our team makes use of modern, award-winning digital tools to orchestrate their work and collaborate. We thoughtfully choose our work orchestration stack to enable all team members to work in a way that helps them to be most productive without being cumbersome.

Four things every Sensei LOVES:

Four-day work week. It doesn’t mean you have to work 10hr days for four days a week. For us, it means we’re consistently implementing ways of improving our productivity so that we can do ourwork in four days instead of five. We believe four-day work weeks foster a culture where work-life balance and mental health and wellness are priorities. Our team loves it, and we hope you will too!

Work from Anywhere (WFA) policy. This role is primarily located in the Middle East. Our Senseis have the option, with approval, to work from anywhere in the world as long as they have a laptop and a decent internet connection. We’re happy to be breaking the stereotype that work just gets done by people showing up at an office.

Living our SENSEI values. Everything we do at Sensei Labs is guided by our SENSEI Values: Selfless, Empathetic, Nimble, Skilled, Entrepreneurial, and Integrity. From this job description to our hiring process to promotions, we live these values every day.

"No Email" policy. At Sensei Labs, we use our own Conductor platform and Microsoft Teams to communicate internally rather than sending unnecessary emails.

We're constantly growing and looking for the next team member to join us in building lasting success for our customers as we help them transform transformation to thrive in the Enterprise Orchestration Era.

About this awesome role:

We believe that our success is dependent on the value our customers derive from our product and the experience they have with both our product and our team. In your highly consultative role as a Customer Solutions Engineer,

• You'll engage with our core customer decision makers and buyers to understand their goals, objectives, desired outcomes and, help shape how they think about their program and process
• You'll develop in-depth product knowledge (don’t worry, we’ll teach you!) and understand how our product helps our customers realize value.
• You'll utilize your experience in solution architecture, creative problem solving, and business objectives alignment to assess and design the appropriate implementation approach and solution architecture to configure our customers’ Conductor instances.
• You'll own engagements at the highest and most strategic levels of an organization and combine your subject matter expertise with best practices in market to help shape how our customers think about their process to translate that to specific actions and decisions for our team to execute.
• You’ll work closely with our Customer Success and Customer Implementation teams to ensure that how we configure Conductor aligns precisely with our customers’ needs and vision.
• Due to the nature and needs of clients we do ask for candidates to be living in the European Region

About you

• You're fluent in Arabic and English
• You live in a GCC country and can travel freely in the region, including Saudi as necessary
• You're a curious person who loves to learn and tackle complex problems.
• You have impeccable written and verbal communications skills with the ability to go miles deep in conversations with customers to truly understand their vision and business objectives.
• You understand and have worked collaboratively with Director level and above customers at Fortune 500 companies, typically on complex transformative initiatives.
• You possess a working understanding of business-related financials.
• You’re data savvy, and you enjoy understanding the insights that data provides … Being familiar with Power BI is a bonus!
• You have at least 5+ years of previous experience in consulting or professional services for SaaS organizations.
• Pre-Sales Engineering experience is a plus!

About your day

• You’ll facilitate customer facing conversations and guide the team in the implementation of our customer's vision.
• You'll lead communications on implementation, feature requests, and collaborate with your customer success and product management colleagues to address challenges and opportunities to improve our product and process.
• You'll attend kick offs, status meetings, and customer check-ins.
• You’ll lead solutioning conversations
• You're always prepared to jump into ad hoc meetings and conversations as needed.
• You’ll align your rituals and routines to our company and departmental objectives and key results.

About us :

At Sensei Labs, we continue to build an amazing, diverse team, and inclusive culture. Our competitive advantage is rooted in our team members’ unique perspectives and experiences. We encourage you to apply even if you don't have all the qualifications listed but want to bring new ideas and perspectives to augment our team.

We’revery proud of our team’s achievements and the culture we’ve built together.  If you’d like to hear more from our team, you can check out our Careers Page and our reviews on Glassdoor(4.9 ⭐s out of 50+ reviews!).You’ll see quotes such as “Fantastic team, great leadership”, “Great culture, very diverse, excellentwork-life balance” and “Amazing team!”.

We're committed to ensuring equal access to employment opportunities for all qualified candidates, including candidates of color, women, 2SLGBTQI+ candidates, candidates with family caregiving responsibilities, Indigenous candidates, immigrant candidates, and differently abled candidates. If you require accommodation during the application or interview process, please let us know and we’ll work with you to ensure you have a positive experience.