Customer Service Representative

Providence St. Joseph Health

Providence’s caregivers serve in 52 hospitals, 1,085 clinics & a range of health and social services in Alaska, California, Montana, New Mexico, Oregon. Texas & Washington.

Only considering candidates eligible to work in the USA ⚠️

Job Description

Providence St. Joseph Health is calling a Customer Service Representatives to work remotely within our footprint states: WA, OR, MT, NM, and/or TX.

This position has multiple openings for both full time and part time positions. The Customer Service Representative contributes to the achievement of service delivery, performance standards, and financial targets by:

  • Ensuring PH&S patients have a positive customer experience while resolving patient accounts timely.
  • Being available to assist customers by closely adhering to set schedules and handle time standards.
  • Treating customers with compassion and respect as well as protecting their privacy.

Providence caregivers are not simply valued - they're invaluable. Join our team at Revenue Cycle Business Services and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Required Qualifications:

  • H.S. Diploma or GED
  • Minimum of two (2) years' experience in customer service required.

Note: Staff coming on board as "on-call" (non-benefited) may have the education and experience requirements waved.

Preferred Qualifications:

  • Associate degree
  • Bachelor's Degree

Salary Range by location:

  • WA Puget Sound & Oregon (Portland)
    Min: $19.80, Max: $30.24
  • Oregon (Hood River, Medford, Seaside)
    Min: $18.46, Max: $28.19
  • Eastern Washington (Richland, Spokane, Walla Walla)
    Min: $17.62, Max: $26.91
  • Montana
    Min: $15.94, Max: $24.35
  • Texas and New Mexico
    Min: $15.10 , Max: $23.07

Why Join Providence?

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.

Accepting a new position at another facility that is part of the Providence family of organizations may change your current benefits. Changes in benefits, including paid time-off, happen for various reasons. These reasons can include changes of Legal Employer, FTE, Union, location, time-off plan policies, availability of health and welfare benefit plan offerings, and other various reasons.

About Providence

At Providence, our strength lies in Our Promise of "Know me, care for me, ease my way." Working at our family of organizations means that regardless of your role, we'll walk alongside you in your career, supporting you so you can support others.

We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard, and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas, and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.

The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities. Check out our benefits page for more information about our Benefits and Rewards.

About the Team

Providence Shared Services is a service line within Providence that provides a variety of functional and system support services for our family of organizations across Alaska, California, Montana, New Mexico, Oregon, Texas, and Washington. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise.

Our Team

We're a team of 120k across 19 departments:

  • information technology
  • engineering
  • operations
  • support
  • administrative
  • human resources
  • finance
  • business development
  • consulting
  • education
  • +9 more teams

Desirable Skills and Experience

  • Customer service
  • Communication
  • Compassion
  • Respect
  • Privacy protection

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