Customer Service Representative

This is a remote position.

Role Name: Customer Service Representative

Schedule:

• Part-time (20 hours/week), Monday to Friday 1 PM to 5 PM

Client Timezone: US Pacific Time

Client Overview

Join a dynamic property services company in Los Angeles that’s expanding its operations. This growing business values excellent customer service and efficient organization, offering a unique opportunity to make a significant impact. As the company scales, you’ll be at the forefront of its evolution, contributing to its success while developing your skills in a supportive, remote environment.

Job Description

Embark on an exciting career journey as a Customer Service Representative with the potential to grow into a Remote Office Manager. You’ll be the vital link between our clients and our services, handling customer inquiries and follow-ups while taking on crucial organizational tasks. This role offers a perfect blend of engagement and growth, allowing you to showcase your communication skills and organizational prowess. As you excel, you’ll have the opportunity to expand your responsibilities and significantly impact our operations, potentially transitioning to a full-time position.

Responsibilities

• Manage customer relationships through proactive follow-ups via phone and email
• Deliver top-notch customer service by addressing inquiries promptly and effectively
• Utilize Grasshopper VoIP system to maintain clear communication channels
• Organize and streamline office-related duties remotely
• Assist with various administrative tasks to support overall business operations
• Contribute to the company’s growth by identifying areas for improvement in customer service processes
• Adapt to evolving responsibilities as the role expands

Requirements

• Exceptional verbal communication skills with native-level English proficiency
• Experience with VoIP systems, particularly Grasshopper (preferred but not mandatory)
• Strong organizational skills and ability to manage time effectively in a remote setting
• Self-motivated with the capacity to work independently and take initiative
• Flexibility to potentially transition from part-time to full-time as the role evolves
• Previous customer service experience is a plus
• Adaptability to work in sync with Los Angeles time zone
• Comfortable with technology and quick to learn new software tools
• Positive attitude and enthusiasm for contributing to a growing business