Customer Service & Administrative Specialist

This is a remote position.

Schedule:

Monday to Friday, between 9:00 AM to 5:00 PM UK time with an hour of unpaid break (7 hours per day/35 hours per week)

Client Timezone: GMT/London

Client Overview

Join a rapidly growing luxury design house that creates bespoke, high-end products for prestigious interior designers worldwide. This dynamic company, in an exciting growth phase, has built its reputation on exceptional craftsmanship and outstanding customer service, serving an exclusive clientele across global markets. With a focus on luxury and attention to detail, they’ve established themselves as a trusted partner to some of the world’s most discerning interior designers.

Job Description

We’re seeking an exceptional Customer Service & Administrative Specialist to join our client’s expanding team. This role sits at the heart of their operations, managing relationships with high-end interior designers while ensuring smooth administrative processes. You’ll be the primary point of contact for prestigious clients, handling everything from initial inquiries to order processing, while supporting the business’s rapid growth through various administrative functions. This position offers unique exposure to the luxury design industry and the opportunity to work with some of the most respected interior designers globally.

Responsibilities:

Part time (5 days/week 9am-6pm):

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Responsibilities (primary in bold):

Respond to all customer enquiries

Generate and send quotes, invoices, and contracts

Coordinate client deliveries with clients and logistics partner

Process orders and coordinate with production team - for online orders and trade customers

Implement and maintain all customer data in Hubspot CRM

Organise weekly interior designer meetings in London for Founders

Send outreach emails to potential clients to book in meetings

Sending client update emails about new collections, pricing etc

Assist with general administrative tasks

Manage document organization in Google Drive

2 x days/week - from 14th July

Responsibilities (primary in bold):

Send outreach emails to potential clients to book in meetings

Organise weekly interior designer meetings in London for Founders

Sending client update emails about new collections, pricing etc

Implement and maintain all customer data in Hubspot CRM

Generate and send quotes, invoices, and contracts (occasionally)

Process orders and coordinate with production team (occasionally)

Assist with general administrative tasks

Manage document organization in Google Drive

Requirements

• Minimum 2-3 years of customer service experience, preferably in a luxury or high-end environment
• Exceptional English communication skills, both written and verbal
• Strong proficiency with business software including:
  • Hubspot CRM
  • Google Workspace (Gmail, Drive)
  • Xero accounting software
• Professional phone manner and polished communication style
• Meticulous attention to detail and strong organizational skills
• Experience in handling high-value client relationships
• Ability to maintain discretion and professionalism at all times
• Comfortable working in a fast-paced, growing environment
• Proactive problem-solving abilities and initiative
• Available to work part-time during UK business hours (9:00 AM - 2:00 PM GMT)