Customer Service Agent
Tractive
We’ve introduced a 3-day weekend for all full-time employees, at full salary. From June 2022, we’ll work 35-hour, 4-day weeks
Posted 3 months ago
Only considering candidates eligible to work in Linz, Austria ⚠️
About us
We're the world's most-trusted name in keeping cats and dogs safe and healthy. The secret to that success? A team of truly unique individuals who care about each other just as much as going the extra mile for pet parents.
Your territory
As part of our Customer Happiness team, you will:
- Work in an international company that puts their customers first and wants to provide an outstanding customer service experience.
- Provide written support to customers globally through email and live chat, utilizing our ticket system.
- Use your quick thinking and negotiation skills to ensure customer satisfaction and optimize processes when it comes to solving customer requests.
- Utilize your tech know-how to efficiently address and troubleshoot technical issues.
- Bring in your fresh ideas to make Tractive better - you’ll never hear the phrase “...because that’s how we’ve always done things”.
- Continuously grow personally and professionally, take ownership of areas that show your potential, and attend workshops which help you get to the next level.
Your profile
Key requirements:
- Excellent Spanish skills (C2)
- Very good English skills (B2 or higher)
- Great communication skills
- Minimum one year of professional experience in customer service, ideally with ticket systems
- Valid work permit for Austria
Does this sound like you?
- Interested in new technologies
- Team player with good communication skills
- Proactive, self-sufficient and motivated to learn
- Excited to work in Austria alongside an outstanding team
