Customer Service Agent

Tractive

We’ve introduced a 3-day weekend for all full-time employees, at full salary. From June 2022, we’ll work 35-hour, 4-day weeks

Posted 3 weeks ago

Only considering candidates eligible to work in Linz, Austria ⚠️

About us

We're the world's most-trusted name in keeping cats and dogs safe and healthy. The secret to that success? A team of truly unique individuals who care about each other just as much as going the extra mile for pet parents.

Your territory

As part of our Customer Happiness team, you will:

  • Work in an international company that puts their customers first and wants to provide an outstanding customer service experience.
  • Provide written support to customers globally through email and live chat, utilizing our ticket system.
  • Use your quick thinking and negotiation skills to ensure customer satisfaction and optimize processes when it comes to solving customer requests.
  • Utilize your tech know-how to efficiently address and troubleshoot technical issues.
  • Bring in your fresh ideas to make Tractive better - you’ll never hear the phrase “...because that’s how we’ve always done things”.
  • Continuously grow personally and professionally, take ownership of areas that show your potential, and attend workshops which help you get to the next level.

Your profile

Key requirements:

  • Excellent French skills (C2)
  • Very good English skills (B2 or higher)
  • Great communication skills
  • Minimum one year of professional experience in customer service, ideally with ticket systems
  • Valid work permit for Austria

Does this sound like you?

  • Interested in new technologies
  • Team player with good communication skills
  • Proactive, self-sufficient and motivated to learn
  • Excited to work in Austria alongside an outstanding team

Interested?

Tractivetractive.com

Let's strengthen the bond between pets and their owners! Join our pack of 140+ team members in Austria and Seattle!

Working Week

We’ve introduced a 3-day weekend for all full-time employees, at full salary. From June 2022, we’ll work 35-hour, 4-day weeks

  • Mon
  • Tue
  • Wed
  • Thu
  • 🏖️
    Fri

Our Vacation Policy

We offer 25 days PTO, plus public holidays (15 in Austria) plus 6 "Balancing days" for over-hours accumulated throughout the year

  • 40 days
  • 52 Fridays
  • 92 days off per year

Remote Working Policy

We work hybrid remotely. Team members work at least 2 days per week from our office in Linz (Austria)

  • Austria
    190
  • USA
    10
  • UK
    1

Company Benefits

  • Holistic health package
  • Company Pension
  • Generous parental leave
  • Company retreats
  • Equipment allowance

Our Team

We're a team of 260 across 14 departments:

  • engineering
    57
  • marketing
    25
  • support
    12
  • data science
    11
  • product management
    9
  • arts and design
    9
  • human resources
    7
  • operations
    6
  • sales
    5
  • +5 more teams

Desirable Skills and Experience

  • Excellent French skills
  • Very good English skills
  • Great communication skills
  • Customer service experience
  • Ticket systems

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