Customer Satisfaction Phone Survey Agent

Only considering candidates eligible to work in Banská Bystrica, Slovakia ⚠️

VÚB Bank is the second largest bank in Slovakia and part of the international Intesa Sanpaolo Group – one of the leading banking groups in Europe. First and foremost, we are a community of passionate people who believe in an environment where everyone has room to grow and develop their potential. Our greatest asset is our people. We build our corporate culture on respect, empathy, and trust – so that our employees feel valued and supported. As the first bank in Slovakia to receive the international TOP Employer title, we have set a new standard for the working environment. We offer a flexible way of working – where the nature of the position allows, employees choose when to work from home and when to work from the office. We see technology as key to the future – we continuously seek digital solutions that simplify work and drive us forward. We support education – not only in professional fields but also personal growth and development of human potential. We recognize the importance of mental health – which is why we offer comprehensive programs and benefits that help our colleagues maintain psychological well-being and balance. We do our utmost to create a healthy, modern, and satisfying work environment. If you want to join us, we’d love to hear from you.

Pay terms: 5 EUR/hour

Purpose and job description: In the Digital Branch department, we are looking for a smart part-time worker. If you are a student seeking a job alongside your studies that allows you to work from home most of the time, you are in the right place!

Your responsibilities:

  • Calling clients by phone to conduct satisfaction surveys about VÚB Bank
  • Recording the results of each interview in the internal system

Required education and experience:

  • Secondary school diploma (maturita)
  • Current university student

Required skills and qualifications:

  • Excellent communication skills
  • Proficiency in PC use
  • Availability to work at least 20 hours per week

…we will teach you everything else!

Selection process information: If you are interested in this description and want to become our new colleague at VÚB, just click “Apply” and we will get in touch with you. All important details about working at VÚB will be discussed in a personal or online meeting. We look forward to hearing from you!

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Intesa Sanpaologroup.intesasanpaolo.com

Leading Italian banking group offering extensive financial services globally.

Working Week

All our employees work a 4 day work week, 36hrs per week. at full pay.

  • Mon
  • Tue
  • Wed
  • Thu
  • 🏖️
    Fri

Our Vacation Policy

Our employees receive 34 vacation days annually, including public holidays, with additional leave for study and family reasons.

  • 34 days
  • 52 Fridays
  • 86 days off per year

Remote Working Policy

Our employees can work remotely for up to 120 days a year, with flexible working days.

Company Benefits

  • Health insurance
  • 401(k) company contribution
  • Transparent Salaries
  • Generous parental leave
  • Dentalcare
  • Company retreats
  • Equipment allowance
  • Life & Disability Insurance
  • Professional Development Budget
  • Yearly bonuses
  • Mental Health Support

Desirable Skills and Experience

  • Communication skills
  • PC proficiency
  • Time management

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