Customer Sales Assistant

Happity

All roles are part-time, so our team have flexibility around their individual needs e.g. 4 days @ 80% salary (any day off)

Posted 1 month ago

Only considering candidates eligible to work in the UK ⚠️

ABOUT HAPPITY

Happity is the UK's best-loved website for baby & toddler classes. We're looking for a Customer Sales Assistant to join our Marketing Team for 4 months initially - and possibly beyond.

We are a small team on a mission to make sure no new parent feels alone, and we are proud of our achievements with our products. We've seen huge growth in the last 2 years, with up to 350k unique users to our website each month, ~115k parents subscribed to our mailing list, and over 5.5k class providers listing their classes.

We trust our team to work remotely, taking responsibility for their own working practices that will help them deliver their best work.

If you have proven experience working in customer facing / sales roles, and would love to help us improve our offering for the future then we want to hear from you!

WHAT THE ROLE INVOLVES:

The role would primarily involve speaking to providers over Google Meets to help onboard them to our system. These wouldn’t be cold calls, but there would be an element of selling, so you’d need to be comfortable with this.

We're an agile team and strive to offer an excellent service as well as a product that wows our class providers and parents. Quality of delivery is at the heart of what we do.

RESPONSIBILITIES:

  • Successfully onboarding providers to our system
  • Sharing the benefits of Happity Membership to our providers
  • Successfully converting providers to Membership.

THIS IS A GREAT FIT IF YOU WANT TO WORK:

  • ...on something that makes a difference to parents and class providers
  • ...remotely and flexibly, balancing your work and other commitments responsibly
  • ...in a company that puts people first
  • …in a culture that requires self-motivation and drive
  • ...at a company committed to sustainable growth

WE’RE LOOKING FOR SOMEONE WHO HAS:

  • Previous experience in a customer facing role
  • Previous experience in sales
  • A warm and welcoming nature and is keen to help
  • Common sense, a positive can-do attitude and the ability to think through problems and arrive at pragmatic solutions
  • Excellent verbal and written English communication skills and is a team player

IT WOULD BE A EXTRA BONUS IF YOU:

  • Have experience in working on consumer-facing web applications
  • Have knowledge of the baby & toddler class market

All applicants should mention the word "Grape" to show they've read the requirements ;-)

HOURS & COMPENSATION

Hours : This is initially a part-time, 4-month contract role. It requires c10 hours per week with the potential for additional hours when required by the business - the majority of the team work part-time as standard.

You should be available to work on weekday afternoons (12-4pm) primarily.

Pay: £12 per hour + commission

HOW TO APPLY

If you are looking for a challenging and rewarding career in a socially-motivated, and growing business then please apply today by submitting your CV along with a cover letter outlining:

  • Why Happity?
  • Why this role?
  • 2-3 examples of times you have demonstrated skills and or gained experience relevant to this role

Closing Date: 28th November 2024, with rolling interviews so the position may be filled sooner.

Happity is an equal opportunity employer and all applicants will be considered for employment regardless of ethnicity, religion, sexual orientation, gender identity or disability status.

Happityhappity.co.uk

Connecting parents through baby & toddler classes

Working Week

All roles are part-time, so our team have flexibility around their individual needs e.g. 4 days @ 80% salary (any day off)

Our 4 day week = any day off

Our Vacation Policy

We offer 28 days paid holiday (including public holidays)

  • 28 days PTO
  • 52 unpaid days
  • 80 days off per year

Remote Working Policy

We work fully remotely and are a team of 10 and mostly based in Europe. Our team works from:

  • London
    3
  • Kingston
    2
  • Dartford
    1
  • Darlington
    1
  • Edinburgh
    1

Company Benefits

  • Generous parental leave
  • Share options (for permanent hires)
  • Equipment allowance

Desirable Skills and Experience

  • Google Meets
  • Customer service
  • Sales experience
  • Problem-solving
  • English communication
  • Team player

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