Customer Retention Specialist

VÚB Bank is the second largest bank in Slovakia and part of the international Intesa Sanpaolo group – one of Europe’s leading banking groups. First and foremost, we are a community of passionate people who believe in an environment where everyone has space to grow and develop their potential. Our greatest asset is our people. We build our corporate culture on respect, empathy and trust – thanks to which our employees feel valued and supported. As the first bank in Slovakia to receive the international TOP Employer title, we have set a new standard for the work environment. We offer a flexible way of working – where the nature of the position allows, employees choose themselves when to work from home and when from the office. We view technology as key to the future – we constantly seek digital solutions that simplify work and move us forward. We support education – not only in the field of expertise, but also personal growth and the development of human potential. We recognize the importance of mental health – therefore we offer comprehensive programs and benefits that help our colleagues maintain psychological well-being and balance. We do our utmost to create a healthy, modern and fulfilling work environment. If you want to be part of us, definitely get in touch.

Salary conditions: 1,520 EUR/month The starting base salary is 1,300 EUR. After successful adaptation, monthly rewards averaging 220 EUR/month await you (more depends on your skill). After 6 months you receive a one-off adaptation bonus equal to 50% of your starting base salary.

Purpose and Scope of Work: What we expect from you: We are expanding our team in the Digital Branch with new colleagues. We are looking for communicatively skilled team members who will perform retention – saving clients, increasing client satisfaction, and creating a positive customer experience with VÚB Bank. We seek people with professional conduct, who want to develop their potential and enjoy advising clients on how to secure their wealth for the future. We will teach you everything else with the support of our great colleagues and managers in the Digital Branch. :)

Why you will like working at VÚB:

• In the Digital Branch we have a great team that supports and motivates each other, and you will feel at home from day one.
• You will work in one of the largest and most important banks in Slovakia, which will provide you with support, certainty, and stability.
• If you plan to become independent, our preferential interest rates for employees will help you achieve it easily.
• Your salary will be paid into your account by the 6th day of the month.
• We no longer view home office as a benefit, but as a normal way of working, and we will provide you with all necessary equipment.
• You will gain extensive experience and knowledge about key topics of the future, especially investments and insurance.
• If interested, doors will open for you to advance along the career ladder within the bank.

Your tasks will be:

• Helping clients find the most suitable solution.
• Focusing especially on saving clients in the area of mortgages or accounts.
• Increasing clients’ satisfaction with our bank.
• Handling outgoing and incoming calls and email communication on a daily basis.
• Making telephone offers and selling VÚB products.
• Expanding your knowledge of existing and new banking products.

What you can expect from us: As an employee, you gain benefits that grow as you grow with us. The longer you work here, the more advantages you enjoy!

• Performance reward: Once a year you receive a bonus whose amount depends on meeting company and your individual goals.
• Meals fully covered by the employer without employee co-payment.
• Up to 10 days of paid leave beyond legal requirements each year.
• Credit in the VÚB Cafeteria up to 300 EUR, which grows with years worked.
• Up to 100 EUR per month as a contribution to supplementary pension savings (third pillar).
• Preferential products and services of VÚB Bank.
• 190 EUR per year as a clothing allowance.

Position requirements: Suitable candidates have one of the following educational backgrounds:

• Secondary school with graduation
• First-level university degree
• Second-level university degree

Required skills, qualifications and knowledge: You are an ideal candidate if:

• You have pleasant and professional conduct.
• You are patient and handle stress well.
• You embrace new challenges and like helping others.
• You are independent and organize your time effectively.
• You have excellent written and oral command of Slovak.

An advantage if:

• You speak English.
• You have previous experience in a financial institution or call center.

Selection process information: If you are ready to seize this unique opportunity to join VÚB, just click “Apply for the offer” and we will contact you. We will discuss everything important about working at VÚB in a personal or online meeting. We look forward to welcoming you! :)

If this description caught your attention, send us your CV and we will get back to you. We will cover all job details in our online or in-person meeting. We look forward to hearing from you!