Customer Operations Representative

Job Type: Permanent

Location: Edinburgh. The role will be office-based at our state-of-the-art city centre office for the first 6 months where you will be provided with full training. Beyond this point you will spend a minimum of 60% of your time working in the office with the rest of your time spent working from home.

Flexible working: We will discuss what is important to you and balancing this with business requirements during the recruitment process. You can read more about Phoenix Flex here.

Closing Date: Monday 24th February

Salary and benefits: £23,000-£25,000 plus 8% bonus up to 16%, private medical cover, 38 days annual leave, excellent pension, 12x salary life assurance, career breaks, income protection, 3x volunteering days and much more

Who are we?

We want to be the best place that any of our 6,600 colleagues have ever worked.

We’re the UK’s largest long-term savings and retirement business. We offer a range of products across our market-leading brands, Standard Life, SunLife, Phoenix Life and ReAssure. Around 1 in 5 people in the UK has a pension with us. We’re a FTSE 100 organisation that is tackling key issues such as transitioning our portfolio to net zero by 2050, and we’re not done yet.

The role

As a Customer Operations Representative, you will be the first point of contact for customers seeking information and assistance with their pension plans via inbound calls, along with digital Secure Message. You will provide high quality customer service by handling a variety of enquiries related to pensions, including plan values, retirement options, plan benefits and any other pension related queries.

What are we looking for?

• Excellent communication skills with strong attention to detail and ability to multitask.
• A passion for customer service with a commitment to deliver on your promises and going above and beyond for our customers.
• Computer literacy and willingness to learn new systems and technologies.
• No contact centre or financial services experience required, as full and ongoing training will be provided.

We want to hire the whole version of you.

We are committed to ensuring that everyone feels accepted and welcome applicants from all backgrounds. If your experience looks different from what we’ve advertised and you believe that you can bring value to the role, we’d love to hear from you.

If you require any adjustments to the recruitment process, please let us know so we can help you to be at your best.

Please note that we reserve the right to remove adverts earlier than the advertised closing date. We encourage you to apply at the earliest opportunity.

Find out more about #LifeAtPhoenix

• Guide for Candidates: thephoenixgroup.pagetiger.com/guideforcandidates
• Find or get answers from our colleagues: www.thephoenixgroup.com/careers/talk-to-us

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