Customer Operations Representative

Job Type: Permanent

Location and flexible working: This role is based in our Telford office with time spent workign in the office and from home. We recognise the benefits of flexible working and will discuss what is important to you and balancing this with business requirements during the recruitment process. You can read more about Phoenix Flex here.

Closing Date: Wednesday 24th July

Salary and benefits: £23,088 plus 8% bonus up to 16%, private medical cover, 38 days annual leave, excellent pension, 12x salary life assurance, career breaks, income protection, 3x volunteering days and much more

Recruiter: Jake Stewart

We have an incredible opportunity to join us here at Phoenix Group as a Customer Operations Representative to join our Standard Life Pension Annuity Customer Services Function team.

Who are we?

We want to be the best place that any of our 6,600 colleagues have ever worked.

We’re the UK’s largest long-term savings and retirement business. We offer a range of products across our market-leading brands, Standard Life, SunLife, Phoenix Life and ReAssure. Around 1 in 5 people in the UK has a pension with us. We’re a FTSE 100 organisation that is tackling key issues such as transitioning our portfolio to net zero by 2050, and we’re not done yet.

The role

You will be required to handle and resolve customer queries accurately and effectively, ensuring the best possible customer experience. You will make both inbound and outbound contact with customers, recognising when they need extra support and tailoring your approach to match their needs and circumstances. You can expect to build valuable customer relationships by developing a solid understanding of customer and intermediary needs while aiming to deliver the right outcome. You will also be responsible for ensuring that all customer security checks are performed and will seek to identify potential problems, taking suitable action to correct or escalate any issues.

What are we looking for?

You will thrive in this role if you are an excellent communicator capable of clearly and effectively presenting ideas to stakeholders, ensuring alignment with communication guidelines and policies. You will be customer driven in all you do, and able to understand, empathise with and meet the customer’s needs.

You will also have the ability to adapt your behaviour to meet the demands of a changing working environment. You will also possess the skills to Influence others to achieve a positive impact, building support for ideas and positively influencing people.

We want to hire the whole version of you.

We are committed to ensuring that everyone feels accepted and welcome applicants from all backgrounds. If your experience looks different from what we’ve advertised and you believe that you can bring value to the role, we’d love to hear from you.

 If you require any adjustments to the recruitment process, please let us know so we can help you to be at your best.

Find out more about #LifeAtPhoenix

• Guide for Candidates: www.thephoenixgroup.pagetiger.com/guideforcandidates
• Find or get answers from our colleagues: www.thephoenixgroup.com/careers/talk-to-us

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