Customer Onboarding Intern

The internship is available from January 2026 for a duration of 6 months.

The Onboarding team is responsible for operations related to deploying the Welcome to the Jungle solution for our clients. It organizes and runs the project end to end, handling phases from translating client needs into functional specifications to production deployment.

You will be part of the Onboarding team, the employer brand expert team of 9 people, and will work with Production, Care and Customer Success teams.

On a daily basis, you will welcome new clients and create their showcase, acting as a true relay for their corporate culture and employer brand. Our goal is to ensure that the employer-brand showcases we build accurately represent each company's work environment and that each client maximizes their use of the tool!

Your tasks will be: you will guarantee the sales promise made to our clients. Your daily work will focus on two themes: managing a portfolio of around one hundred clients and project follow-up.

Specific responsibilities:

• Be the primary contact for existing clients who have renewed their Welcome to the Jungle subscription
• Collect client needs to configure and update their employer-brand showcase
• Ensure regular follow-up and support throughout the client's journey (onboarding and content updates)
• Work on documentation and internal support: update the knowledge base, train new hires, etc.
• Ensure clients understand and adopt our solutions: adding employer-brand modules, training on the recruitment tool, and handover to Care and Customer Success teams

Tools used: Monday, Zendesk, Slack, Notion

Our support for your success:

• Enriching missions to develop your potential
• Supportive and attentive management
• Personalized follow-up by our HR team

Why join us?

• Company recognized by the Happy Trainees label as one of the best companies in France for internships/apprenticeships
• Ambitious project in recruitment and employer branding with many ideas to grow it
• A team of 300+ people, united and enthusiastic about making work more meaningful
• Very diverse internal functions (video production, tech, content, ...), a rich and stimulating work environment
• Numerous internal events to build team cohesion (Jungle Party, Jungle Morning, All hands, Off-site, ...)

Benefits offered:

• Internship stipend: €1,200 or €1,400 gross per month depending on level of study
• Remote work up to 50% of time
• Switch to a 4-day week after 1 month at full-time
• Swile card - digital meal vouchers of €9 funded 50% by Welcome
• 75% reimbursement of transport passes
• 1 paid day off granted per month

Preferred experience: There is no single profile at Welcome to the Jungle; we come from diverse backgrounds. We invite you to apply if you are motivated and interested in media and employment topics, and if:

• You understand the stakes and processes of a commercial team
• You are organized and able to manage multiple projects in parallel
• You are comfortable with digital tools and have strong rigor
• You show initiative and like to work autonomously
• You have excellent interpersonal skills and are comfortable on the phone and in writing
• You can understand and adapt according to the client's profession

Recruitment process:

• Step 1: 30-minute video interview with Lilia, Talent Acquisition Apprentice
• Step 2: 45-minute interview focused on a value and role projection questions with Yasmine, Senior Manager Customer Onboarding
• Step 3: Values interview with Anne-Claire, Head of Onboarding & Production

Good luck!