Customer Marketing Associate

Signifyd

Posted 2 weeks ago

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⚠️ USA only. Your application will be automatically rejected otherwise

The Signifyd team is looking for a Customer Marketing Associate to join its growing customer marketing team. Empowering and leveraging customer advocates and content is significant to Signifyd growth ambitions, and we are looking for a talented individual to help manage, grow and leverage our customer champions and success story content. Partnering with our Customer Success and Sales teams, this position will have a real business impact that focuses on promoting adoption, retention and community-building among our customer base. The marketing associate will report to the Senior Customer Marketing Manager at Signifyd.

In this role, you will design, launch and optimize adoption and expansion campaigns, while also building out systems to engage our customer community around advocacy, thought leadership and networking opportunities. This is a high-visibility, cross-functional role that’s perfect for someone who loves to think creatively and have variety in their day-to-day.

WHAT YOU’LL BE WORKING ON:

  • Manage and grow the customer community platform by adding new members, ensuring new collateral is updated and customer champions are engaged
  • Drive brand reputation on 3rd party review sites such as G2 and Gartner Peer Insights
  • Manage the global Reference and Referral Management system, ensuring it is current and responding to requests promptly
  • Identify and match customer advocates for participation in case studies, testimonials, events, awards, analyst relation activities and campaigns
  • Own and execute customer announcements and communications, including the monthly customer newsletter
  • Promote and repurpose customer success content internally, online and in social media; train internal sales team on the use of customer content
  • Define and measure success indicators for customer marketing and content

A LITTLE BIT ABOUT YOU:

  • Bachelor’s degree
  • 2-3 years of marketing experience, ideally in a B2B setting; Customer or product marketing experience a definite plus
  • Experience with community management a plus
  • Demonstrated success in developing relationships with customers, CS, Sales and customer-facing teams
  • Excellent written communication and interpersonal skills
  • Experience and comfort with using data analytics to demonstrate the effectiveness of marketing activities
  • Self-starter with excellent organizational skills who can drive projects from start to finish
  • Ability to work effectively with a variety of colleagues across many functions around the globe, and thrive in a fast-paced environment
  • Strong attention to detail and work ethic
  • Experience with Salesforce, Marketo, Gainsight, and Influitive a plus.

#LI-Remote

(Colorado only*) Minimum salary of $75,000 + bonus + equity + benefits.

*Note: Disclosure as required by sb19-085 (8-5-20) of the minimum salary compensation for this role when being hired into our offices in Colorado.

Benefits in our US offices:

  • 4-day workweek
  • Discretionary Time Off Policy (Unlimited!)
  • BetterHelp Online Therapy Membership
  • Dedicated learning budget through Learnerbly
  • 401K Match
  • Stock Options
  • Annual Performance Bonus or Commissions
  • Paid Parental Leave (12 weeks)
  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Flexible Spending Account (FSA)
  • Short Term and Long Term Disability Insurance
  • Life Insurance
  • Company Social Events
  • Signifyd Swag
Apply for this job

⚠️ USA only. Your application will be automatically rejected otherwise

Signifydsignifyd.com

Optimize Revenue + Automate Orders + Eliminate Fraud

Our Working week

We switched to a 4 day work week in January 2022

  • Mon
  • Tue
  • Wed
  • Thu
  • 🏖️
    Fri

We work 100% remotely

We work fully remotely and are a team of 461 and mostly based in USA.

Our Benefits

  • Health insurance
  • 401K Match
  • Flexible working hours
  • Generous parental leave
  • Dentalcare
  • Equity / options
  • Equipment allowance

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