Customer Insights Researcher

Working at The Adaptavist Group

The Adaptavist Group is a global family of companies with a common goal. We combine the best of teamwork, technology, and processes, helping all kinds of businesses be better today and tomorrow.

We are experts at delivering enterprise software, tailored solutions, and quality services across some of the world’s most trusted technology ecosystems, including Atlassian, AWS, Slack, GitLab, Monday.com and Aha!

We make change happen. From anywhere.

Our flexible, remote-first way of working means that work can fit around your life, rather than your life fitting around work.

About the team

You will be joining Adaptavist's research team which is composed of four members globally. This team works as a service within Adaptavist through the UX Research Service Desk. Their mission is to help product teams build the right products and make sure that they are useful and usable. This team also helps Adaptavist become more customer-centric, synthesising customer insights to inform business decisions, product development and ensuring that our product line fits customers' needs.

About the role

The Senior Customer Insights Researcher will be part of a core Research Team that helps the organisation make informed decisions by identifying new market opportunities, evaluating products' market position against their competitors, and finding the most effective methods to market products.

As the Senior Customer Insights Researcher, you will be either primarily responsible for collecting, analysing and presenting quantitative and qualitative research or acting as a consultant to guide the research process, from planning to delivering insights. You will also participate in identifying new market opportunities, to diversify Adaptavist's product portfolio and customer base segmentation to aid messaging and pricing strategies.

What you'll be doing

• Meet with product teams and gather requirements, what research they think needs to be done vs what is actually needed
• Define business problems
• Plan research activities in agreement with product teams
• Carry out research activities such as assessing market potential and messaging effectiveness, customer segmentation, pricing studies, or demand experiments
• Use a variety of research methods such as surveys, user interviews or focus groups, among others
• Analyse qual & quant data
• Recruit participants for research activities
• Conducting workshops with stakeholders
• Present findings to stakeholders
• Promote research maturity through individual and collective engagements

What we're looking for

• Substantial experience conducting marketing and customer insights research (which must include: pricing, customer segmentation and market feasibility studies)
• Experience with market entry reports, calculating total addressable market and market  segmentations
• Great communicative skills
• Ability to take and give feedback
• Tech savvy
• Fluent in English - verbal and written

A few nice to haves:

• Knowledge about statistical methods and packages
• Experience within a fast-paced tech environment
• Experience working with SAAS products
• Experience coding or scripting (any language)

#LI-DA1

At The Adaptavist Group, we are committed to promoting a diverse and inclusive community and believe this positively impacts both the creation of our innovative products and our delivery of bespoke solutions to our global customers and our own unique culture. We encourage all qualified applicants, regardless of age, disability, race, sexual orientation, religion or belief, sex, gender identity, pregnancy and maternity, marriage, and civil partnership status. From our family-friendly policies to our flexible work environment we offer a range of benefits and policies in order to support staff from all different backgrounds. If you have any questions, please do ask us.

Check out our WORK180 page

Check out our Flexa page

We look forward to your application!