Customer Advisor (German)

Job Type: Permanent

Location: This role is based in Frankfurt, Germany. with time spent working in the office and at home.

Flexible working:. Following the German local policy for flexible working, you can work both in the office and remotely. Only 4 days of presence per month at the Frankfurt-Niederrad office are mandatory. In addition, a working time account facilitates a healthy work-life balance, and the weekly working hours of 38.5 hours can be arranged flexibly between 6 a.m. and 9 p.m.

We offer 30 days annual leave, flat hierarchies and an open, employee-oriented corporate culture, Germany Job Ticket, meal vouchers, corporate health management with various offers and much more

Who are we?

Standard Life was founded in Edinburgh in 1825 and offers unit-linked life and pension insurance policies that combined insurance coverage with thoughtful investments. We have been successful in the German insurance market for over 26 years and specialize in independent distribution.  Since 2018, we are part of the Phoenix Group.  At Standard Life, we are committed to helping people live a life full of opportunities. That's why we encourage initiative and proactive thinking and action. Because we value nothing more than actively moving toward the future rather than just watching it.

We want to be the best place that any of our 6,600 colleagues have ever worked.

We’re the UK’s largest long-term savings and retirement business. We offer a range of products across our market-leading brands, Standard Life, SunLife, Phoenix Life and ReAssure. Around 1 in 5 people in the UK has a pension with us. We’re a FTSE 100 organisation that is tackling key issues such as transitioning our portfolio to net zero by 2050, and we’re not done yet.

The role

The Service Team for Occupational Pension Plans (bAV) is the central contact for our customers and business partners. As a customer advisor (m/f/d) in our team, you will be responsible for providing comprehensive written and telephone support to our customers and handling all inquiries regarding existing contracts, primarily through direct insurance.  This role holds

• Responsibility for the highest service standards and independent telephone and written support of business partners and customers, adhering to defined service levels.
• Expert advice on Standard Life products, customer and agent inquiries regarding offers and contracts, particularly in the direct insurance implementation process.
• Complete process management from customer inquiries to the creation of addendums, including processing contract amendments and payouts.
• This is role is located in Germany. Work- and Residence Permission for Germany as well as fluent German Language skills are a must.

What are we looking for?

• Professional Training (Ausbildung Versicherungskaufmann (m/f/d)).  Additional training as an insurance specialist (m/f/d) or equivalent qualification is desirable.

• Good knowledge of German labor and tax law relating to occupational pension schemes, particularly for direct insurance is desirable

• Professional experience in the service area of ​​occupational pension schemes is desirable.

• Strong communication skills, strong customer focus, and the ability to work in a team.

• High motivation for change, a solution-oriented and decisive approach, and  a high degree of commitment

Essential requirements:

• work- and residence permission for Germany
• fluent German language skills
• professional training “Versicherungskaufmann/ Versicherungskauffrau” (or foreign equivalent)

We want to hire the whole version of you.

We are committed to ensuring that everyone feels accepted and welcome applicants from all backgrounds. If your experience looks different from what we’ve advertised and you believe that you can bring value to the role, we’d love to hear from you.

 If you require any adjustments to the recruitment process, please let us know so we can help you to be at your best.

Please note that we reserve the right to remove adverts earlier than the advertised closing date. We encourage you to apply at the earliest opportunity.

Find out more about #LifeAtPhoenix

• Guide for Candidates: thephoenixgroup.pagetiger.com/guideforcandidates
• Find or get answers from our colleagues: www.thephoenixgroup.com/careers/talk-to-us

We value diversity in our workforce and welcome enquiries from everyone.

#LI-HYBRID #LI-SM2