Creative & Media Services

We have an incredible opportunity to join us here at Phoenix Group as a Head of Creative & Media Services to join our Group Marketing & Brand team. We’ll be hosting a virtual open forum on if you would like to hear more about this role and ask any questions.

Job Type: Permanent

Location: This is a hybrid role with the expectation of a minimum of 2 days a week in the Edinburgh office.

Flexible working: All of our roles are open to part-time, job-share and other types of flexibility. We will discuss what is important to you and balancing this with business requirements during the recruitment process. You can read more about Phoenix Flex here.

Closing Date: 21/03/2025

Salary and benefits: £90,000 - £110,000 plus an indicative bonus range of 30%-60%, private medical cover, 38 days annual leave, excellent pension, 12x salary life assurance, career breaks, income protection, 3x volunteering days and much more

Meet the team: Ben Rhodes will be hosting a virtual open forum on Thursday 20th March at 1pm if you would like to hear more about this opportunity.

Join the meeting now

Meeting ID: 377 308 098 926

Passcode: nX6w6Jw2

Dial in by phone

+44 20 3321 5213

The role

Transform the creative and media services we provide to all brands to ensure best in class services delivery for the BU and Brand Marketing & Experience teams, providing outputs that will achieve the desired commercial and corporate outcomes with maximum efficiency and effectiveness.

• Develop and lead a hybrid creative services capability for the business blending in-house expertise with outsourced partner agencies (creative, production, media and design)
• Lead all resource planning, trafficking, buying and production delivery (incl procuring through 3rd party agencies)
• Deliver best in class creative responses to all marketing, design, campaign and content communication briefs
• Ensure all creative work is in line with brand code and guideline implementation on a right first time basis – working with the brand management team in Marketing Excellence to ‘push’ the guidelines without losing brand consistency
• Ensure all copywriting and content that is produced is in line with tone of voice guidelines for each audience
• Ensure excellent creative and production delivery with 3rd party agencies, overseeing their outputs – incl training BU teams on what good creative looks like etc, how to give creative feedback etc
• Develop the media strategy and plans for all teams across owned, earned and paid media channels,, setting and implementing the end to end media briefing and delivery process with all marketing teams in the business.
• Oversee media briefing and ensuring our aggregate media approach is efficient and effective for the business
• Benchmarking plans and buying prices, ensuring our commercial model with the media agency is optimised to our requirements
• Deliver all email marketing requirements – striving to deliver continuous improvements in open rates and conversion – working with BU team to optimise their email marketing activities, and brand team to optimise and refresh email templates

What are we looking for?

• Significant experience in leading marketing communication and/ or marketing services functions in FTSE 100 or equivalent business
• Marketing communications and media expert with proven experience in commissioning and producing highly effective advertising campaigns and content programmes across both digital and traditional channels
• Significant experience in stakeholder management, presenting creative work and influencing senior stakeholders
• Used to leading and integrating internal teams and external agencies to deliver market-leading creative and media outputs.
• Expert in working in highly matrixed organisations and across multiple brands, managing and influencing senior stakeholders
• Deep agency management experience (Advertising, media and production)

We want to hire the whole version of you.

We are committed to ensuring that everyone feels accepted and welcome applicants from all backgrounds. If your experience looks different from what we’ve advertised and you believe that you can bring value to the role, we’d love to hear from you.

If you require any adjustments to the recruitment process, please let us know so we can help you to be at your best.

Please note that we reserve the right to remove adverts earlier than the advertised closing date. We encourage you to apply at the earliest opportunity.

Find out more about #LifeAtPhoenix

• Guide for Candidates: thephoenixgroup.pagetiger.com/guideforcandidates
• Find or get answers from our colleagues: www.thephoenixgroup.com/careers/talk-to-us