CMDB Engineer

Job Type: Permanent

Location: This role could be based in either our Wythall, Telford, London or Edinburgh offices with time spent working in the office and at home.

Flexible working: All of our roles are open to part-time, job-share and other types of flexibility. We will discuss what is important to you and balancing this with business requirements during the recruitment process. You can read more about Phoenix Flex here.

Closing Date: 18/07/2025

Salary and benefits: £55,100 - £60,000 plus 16% bonus up to 32%, private medical cover, 38 days annual leave, excellent pension, 12x salary life assurance, career breaks, income protection, 3x volunteering days and much more

Who are we?

We want to be the best place that any of our 6,600 colleagues have ever worked.

We’re Phoenix Group, we’re a long-term savings and retirement business. We offer a range of products across our market-leading brands, Standard Life, SunLife, Phoenix Life and ReAssure. Around 1 in 5 people in the UK has a pension with us. We’re a FTSE 100 organisation that is tackling key issues such as transitioning our portfolio to net zero by 2050, and we’re not done yet.

The role

You will work as part of the wider ServiceNow Platform Support team to assist in the implementation, maintenance, and ongoing maturity of our platform. With a focus on the ITOM CMDB as well as related modules and processes you will work to drive the use of platform capabilities to ensure health, maturity

Key responsibilities include:

• Manage operational tasks using discovery capabilities to populate, monitor and maintain CMDB CIs, ensuring that CMDB is current, accurate, and stable.
• Define, document, implement, and improve processes for the CMDB to ensure overall data integrity and alignment to best practice.
• Promotes awareness and acceptance of the CMDB, supporting maturity and growth for the utilisation of the CMDB across the business.
• Act as subject matter expert for CMDB, CSDM, discovery, service mapping and related processes.
• Collaborate with Service Design & Transition, Service Configuration, Architecture, Change Management, Service Delivery and Technical Teams amongst other stakeholders and processes to ensure accurate CMDB structure and maintenance aligning to their strategic planning and process definitions or requirements.
• Responsible for monitoring and maintaining or data integrations related to Discovery or 3rd party solutions to enrich CIs in the CMDB.
• Stay updated with ServiceNow releases and features to ensure the continued growth of the platform and processes it enables.
• Assist ServiceNow Administrator(s) with day-to-day activities as priorities require.

What are we looking for?

• Relevant ServiceNow Certifications are desirable (ITOM, CMDB, Service Mapping, etc).
• Knowledge and hands-on experience of the ServiceNow Platform ITOM capabilities, discovery, service graph connectors, service mapping etc.
• Experience with the ServiceNow Common Service Data Model (CSDM), improving maturity through crawl, walk, run, fly stages.
• Thorough understanding of ITIL frameworks.

We want to hire the whole version of you.

We are committed to ensuring that everyone feels accepted and welcome applicants from all backgrounds. If your experience looks different from what we’ve advertised and you believe that you can bring value to the role, we’d love to hear from you.

 If you require any adjustments to the recruitment process, please let us know so we can help you to be at your best.

Please note that we reserve the right to remove adverts earlier than the advertised closing date. We encourage you to apply at the earliest opportunity.

Find out more about #LifeAtPhoenix

• Guide for Candidates: thephoenixgroup.pagetiger.com/guideforcandidates
• Find or get answers from our colleagues: www.thephoenixgroup.com/careers/talk-to-us