Client Success Manager

This is a remote position.

4 hrs/day (20 hrs/week)

Monday – Friday, mornings (Mountain Standard Time).

Specific start and end times are flexible, but availability during morning hours MST is required for client communication.

Responsibilities:

• Manage client support requests through our support portal (Help Scout).
• Troubleshoot and resolve WordPress website issues, including simple tasks and coordinating with developers for complex issues.
• Provide client training on basic website functionalities, including creating screencasts and guidance.
• Troubleshoot and resolve issues with third-party marketing tools (e.g., call tracking, social media publishing platforms).
• Communicate effectively with clients and internal team members, providing clear and timely updates.
• Manage communication between clients and developers.
• Provide excellent customer service.

Requirements

• Proficiency in WordPress: Working knowledge of the platform, ability to perform basic tasks, and understanding of common issues.
• Strong troubleshooting skills: Ability to diagnose and resolve technical problems with websites and third-party tools.
• Excellent communication skills (written and spoken English): Ability to communicate clearly and professionally with clients and team members.
• Customer service experience: Ability to provide excellent support and build strong client relationships.
• Ability to learn new software quickly.
• Ability to manage multiple tasks.

Preferred but Not Essential Experience and Knowledge:

• Experience creating screencast tutorials.
• Experience providing website training.
• Familiarity with various marketing tools (e.g., CallRail, Google Business Profile, Sendible etc).
• Experience working in a marketing agency environment.

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Steady freelance job

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