Remote Client Relations Manager at Paired

Only considering candidates eligible to work in Colombia ⚠️

Paired is a global staffing and recruiting agency that specializes in pairing remote work with top-tier talent. We help individuals from around the world connect with great companies that are looking for their specific skill set. Our mission is to provide great jobs to talented people, no matter where they are located.

Our client, a US based company, is seeking a part-time Client Relations Manager to join their team. As a Client Relations Manager, you will play a crucial role in maintaining and growing positive relationships with clients. The ideal candidate will have exceptional communication skills, a customer service mindset, and the ability to work remotely.

Excellent Communication Skills: Exceptional written and verbal communication abilities, with the ability to effectively communicate with clients and internal teams.
Customer Service Orientation: Strong customer focus and dedication to providing excellent service to clients.
Remote Work Capabilities: Proven ability to work independently and remotely, with strong time management and organizational skills.
Problem-Solving Skills: Strong problem-solving abilities and the ability to think creatively to find solutions for clients.
Relationship Building: Ability to build and maintain positive relationships with clients, ensuring client satisfaction and retention.
Flexibility and Adaptability: Ability to adapt to changing client needs and priorities, and to handle multiple tasks and projects simultaneously.

Responsibilities

Build and Maintain Client Relationships: Serve as the primary point of contact for assigned clients, building strong relationships and ensuring client satisfaction.
Provide Customer Support: Assist clients with any questions or concerns they may have, and provide timely and effective resolutions.
Identify Upselling Opportunities: Identify opportunities to upsell products or services to existing clients, and work with the sales team to close deals.
Monitor Client Performance: Track and monitor client performance metrics, and provide regular reports and updates to clients.
Coordinate with Internal Teams: Collaborate with internal teams to ensure clients' needs are met, and serve as the liaison between clients and the company.
Stay Up-to-Date with Industry Trends: Stay current with industry trends and developments, and provide insights and recommendations to clients.