Claims Technical Specialist

QBE Insurance Group

We offer a range of options to support your work/life balance, including flexible start and finish times, part-time work, job sharing, 9 day fortnight and flexible leave options.

Only considering candidates eligible to work in New York + 3 more, USA ⚠️

Primary Details

Time Type: Full time

Worker Type: Employee

This opportunity is accountable for managing a diverse portfolio of complex and high severity claims underwritten out of the Financial Institutions and Public Company teams, focusing mainly on D&O, Fiduciary and Financial Institutions E&O. Collaborate with internal business partners (senior management, underwriters, actuaries) and external customers (insureds, brokers, defense counsel) in order to achieve desired result.

The Opportunity

This role will manage a diverse portfolio of complex and high severity claims underwritten out of the Financial Institutions and Public Company teams, focusing mainly on D&O, Fiduciary and Financial Institutions E&O. Collaborate with internal business partners (senior management, underwriters, actuaries) and external customers (insureds, brokers, defense counsel) in order to achieve desired result.

Primary Responsibilities

• Conduct independent coverage, liability and damages analysis in order to assess the extent of potential exposure to the Company.

• Draft correspondence that accurately and succinctly communicates Company's coverage position.

• Analyze, develop and determine appropriate case reserves on all assigned claim files and recommend changes where necessary to ensure actuarial accuracy.

•Attend mediations of complex claims on behalf of the Company in order to effectively negotiate

settlements within appropriate authority and in accordance with applicable laws, regulations, statutes, best practices and Department of Insurance (DOI) compliance.

•Drive the highest level of customer care, responsiveness, and satisfaction when managing assigned

claims to deliver superior customer service and claim outcomes.

•Collaborate with outside representative counsel to formulate litigation strategy ensuring achievement of desired outcome.

•Represent QBE by participating in and attending industry seminars or authoring articles.

•Collaborate with Underwriters to identify, understand and address novel or complex risks to appropriately price and negotiate terms including participation in sales calls and requests for proposals (RFPs).

•Take ownership for personal development and career planning, and development of required skills, tools, techniques, and technology to continually add value to the organization.

•Manage budgeted resources by anticipating expenditures, accurately forecasting resource needs/costs and properly accounting for expenses to meet requirements and achieve fiscal responsibility.

Required Education

• JD Required

Required Experience

• 8+ years relevant experience

Preferred Competencies/Skills

• Excellent interpersonal communications and negotiation skills.

• Generate original, innovative solutions to difficult or unusual situations.

• Financial and business acumen and awareness of financial responsibility.

• Quickly change direction when working on multiple projects or issues.

• Properly document investigation findings and preserve evidence in accordance with internal and external laws and procedures.

•Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

•Assume a methodical approach to a given situation and develop a systematic procedure as a response.

•Develop effective negotiation strategies and prepare a plan of action.

•Build and capitalize on beneficial internal and external relationships including competitors.

•Actively contributes towards continuously improving performance and mentor team with feedback, on-the-job skill enhancement opportunities and career advice.

•Build and establish constructive and cooperative working relationships and open lines of communication.

•Utilize effective communication skills to influence and persuade decision makers.

•Collaborate with internal resources to resolve difficult claims situations and drive resolution opportunities with internal and external stakeholders

Preferred Experience & Knowledge

• Advanced working knowledge of Financial Institutions (D&O, Fiduciary, E&O) products, policies, practices, trends, technology and information affecting the business and organization; knows how the business works.

• Strong preference for specific experience handling Asset Manager, Private Equity, Investment Management, Hedge Fund and/or Insurance Company Professional liability claims.

•Advanced working knowledge of insurance policy and contract language.

•Advanced working knowledge of business and management principles involved in strategic planning, resource allocation, leadership technique and coordination of people and resources.

•Advanced working knowledge of experts in field of concentration, including attorneys, mediators, judges and experts.

About QBE

We can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future by helping those around us build strength and embrace change to their advantage.

We’re an international insurer that’s building momentum towards realizing our vision of becoming the most consistent and innovative risk partner.

And our people will be at the center of our success. We’re proud to work together, and encourage each other to enable resilience for our customers, our environment, our economies and our communities.

With more than 12,000 people working across 27 countries, we’re big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate, and kind.

We believe this is our moment: What if it was yours too?

Your career at QBE — let’s make it happen!

https://www.linkedin.com/company/qbe-north-america/

US Only - Travel Frequency

• Infrequent (approximately 1-4 trips annually)

US Only - Physical Demands

• General office jobs: Work is generally performed in an office environment in which there is not substantial exposure to adverse environmental conditions. Must have the ability to remain in a stationary position for extended periods of time. Must be able to operate basic office equipment including telephone, headset and computer. Incumbent must be able to lift basic office equipment up to 20 lbs.

US Only - Disclaimer

• To successfully perform this job, the individual must be able to perform each essential job responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential job responsibilities.

Job Type

• Individual Contributor

Global Disclaimer

• The duties listed in this job description do not limit the assignment of work. They are not to be construed as a complete list of the duties normally to be performed in the position or those occasionally assigned outside an employee’s normal duties. Our Group Code of Ethics and Conduct addresses the responsibilities we all have at QBE to our company, to each other and to our customers, suppliers, communities and governments. It provides clear guidance to help us to make good judgement calls.

Inclusion of Diversity

At QBE, we are deeply committed to fostering an inclusive workplace where each person is valued and respected for their authentic selves. If you require any assistance, such as alternative interview accommodations during the recruitment process, please do not hesitate to inform our Talent Acquisition team.

Compensation

Base pay offered will vary depending on, but not limited to education, experience, skills, geographic location and business needs

Annual Salary Range: $121,000 - $182,000

AL, AR, AZ, CO (Remote), DE, FL, GA, IA, ID, IL (Remote), IN, KS, KY, LA, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NV, OH, OK, OR, PA, SC, SD, TN, TX (Remote, Plano), UT, VA, VT, WI, WV and WY

\* \* \* * *

Annual Salary Range: $133,000 - $200,000

CA (Remote, Fresno, Irvine and Woodland), Greenwood Village CO, CT, Chicago IL, MA, MD, NY (Remote), RI, Houston TX and WA

\* \* \* * *

Annual Salary Range: $152,000 - $228,000

San Francisco CA, NJ and New York City NY

Benefit Highlights

You are more than your work – and QBE is more than a workplace, which is why QBE provides you with the benefits, support and flexibility to help you concentrate on living your best life personally and professionally. Employees scheduled over 30 hours a week will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health.

We also offer a competitive 401(k) contribution and a paid-time off program. In addition, our paid-family and care-giver leaves are available to support our employees and their families. Regular full-time and part-time employees will also be eligible for QBE’s annual discretionary bonus plan based on business and individual performance.

At QBE, we understand that exceptional employee benefits go beyond mere coverage and compensation. We recognize the importance of flexibility in the work environment to promote a healthy balance, and we are committed to facilitating personal and professional integration for our employees. That's why we offer the opportunity for hybrid work arrangements.

If this role necessitates a hybrid working model, candidates must be open to attending the office 8-12 days per month. This approach ensures a collaborative and supportive work environment where team members can come together to innovate and drive success.

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

QBE Insurance Groupqbe.com

Global insurance leader with operations in 28 countries.

Working Week

We offer a range of options to support your work/life balance, including flexible start and finish times, part-time work, job sharing, 9 day fortnight and flexible leave options.

  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Mon
  • Tue
  • Wed
  • Thu
  • 🏖️
    Fri

Our Vacation Policy

We offer 31 days of PTO, including annual leave and additional flexible leave options

Remote Working Policy

We offer a hybrid remote working model.

Company Benefits

  • Health insurance
  • 401(k) company contribution
  • Flexible working hours
  • Generous parental leave
  • Dentalcare
  • Equipment allowance
  • Life & Disability Insurance
  • Professional Development Budget
  • Yearly bonuses
  • Mental Health Support

Our Team

We're a team of 14k across 19 departments:

  • business development
    490
  • finance
    488
  • engineering
    355
  • support
    278
  • information technology
    230
  • operations
    210
  • consulting
    170
  • human resources
    153
  • accounting
    97
  • +10 more teams

Desirable Skills and Experience

  • Interpersonal communication
  • Negotiation
  • Financial acumen
  • Business acumen
  • Documentation
  • Problem-solving
  • Methodical approach
  • Negotiation strategy
  • Relationship building
  • Collaboration
  • Communication

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