Case Manager

Primary Details

Time Type: Full time

Worker Type: Employee

• Newcastle or Lismore
• Permanent, full-time position
• Hybrid role, happy to talk flexible working

The Opportunity

Join QBE in our NSW Workers Compensation division within the Nominal Insurer business, where you’ll play a vital role in supporting injured workers and driving positive outcomes. As a Case Manager, you’ll manage claims end-to-end under the NSW Workers Compensation scheme, ensuring timely and effective injury management and return-to-work plans. You’ll build strong, trust-based relationships with all stakeholders while delivering exceptional service and making a real difference in people’s lives.

About QBE

• At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.
• We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.
• What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind.

Your new role

• The role of a Case Manager will see you return people to health and work with empathy, expertise and act as the key point of contact for stakeholders, including injured workers, their employers, doctors, and other medical professionals.
• The goal is to seek the best possible outcome for all parties involved, whilst supporting them through what is often an emotionally challenging time.
• Managing a portfolio of workers compensation claims in line with scheme regulation, you will be empowered to take a holistic case management approach to provide positive customer connections.
• Effectively set expectations, communicate and educate injured workers and their employers
• Work in partnership with the injured worker and their employer to manage their journey in returning to work
• Ensure timeframes and compliance measures are adhered to in line with legislation and company policy

About you

You genuinely care about the work you do, delivering an informed, customer- centric service with empathy and patience. You remain focused in a fast-paced environment, have exemplary communication skills and can demonstrate resilience in challenging and sensitive situations. You understand that you play an essential role in the delivery of a critical service that will have a significant impact on the lives of our customers at a difficult time.

• Professional experience in a fast-paced, customer-centric environment
• A high degree of influencing skills, partnered with strong written and verbal communication skills
• A resilient approach to your work, maintaining a positive and optimistic response to all challenges
• Excellent time management and prioritisation skills
• A flexible and service-orientated approach
• A keen willingness to learn with a proactive and positive attitude

Benefits

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

• ‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance
• Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
• 18 weeks’ gender-equal flexible leave for all new parents, including paid super

To learn more about benefits of working with us, click here.

Awards & Recognition

We value our employee’s experience with us and are proud to have been recognised for the following awards:

• 2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our Respect@QBE program
• 2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards
• Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates

To learn more about our achievements, click here.

How to Apply

If you’re looking for a career that combines your expertise and your empathy, click Apply today. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.

Your career. At the heart of it.

QBE recognises the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at [email protected].

Skills:

Case Management, Claims Management, Claims Settlement, Critical Thinking, Customer Service, Data Privacy, Detail-Oriented, Emotional Awareness, Insurance Policies, Intentional collaboration, Managing performance, Prioritization, Problem Solving, Risk Assessments, Standards Compliance

Application Close Date: 11/12/2025 11:59 PM

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.