Business Quality Analyst

Primary Details

Time Type: Full time

Worker Type: Employee

At QBE, our purpose is to give people the confidence to achieve their ambitions inside and outside of work. From development opportunities, to flexible work options and highly competitive reward and benefits packages, we understand the importance of living our values when it comes to our people. Everything we do at QBE is underpinned by our company’s cultural elements – because we know it's not just what we do that matters, it's how we do it that makes the difference.

This opportunity supports both business analysis and quality assurance initiatives by capturing and understanding business requirements, and by identifying test cases and testing the requirements.

Primary Responsibilities

• Assess systems or processes for defects, gaps, or potential areas for improvement. Assist decision

makers in gathering information in order to make informed decisions.

• Work with the business to analyze perceived business problems and/or opportunities in order to

assess business needs and determine requirements.

• Participate and collaborate in an Agile team environment. Understand the overall business flows by

working with subject matter experts (SMEs) and business teams.

• Determine appropriate sizing of user stories and break down larger stories as needed. Determine

detailed acceptance criteria for final validation upon work completion.

• Work with Product Owner to identify and understand proposed user activities or business process

flow and create user stories for activities within the project.

• Collaborate with business stakeholders and other project members to elicit requirements, conduct

walkthroughs, guide user-acceptance testing, and train on new features or processes.

• Produce detailed, accurate and effective documentation using appropriate tools and techniques

• Identify, write, and execute test cases from the requirements and/or acceptance criteria, work with

the Developers on bugs and issues.

• Create and manage test plans, which includes working with SME’s, Application Development, and Project Management to ensure that test plans are completed timely.

• Review testing outcomes to ensure performance of technology meets expectations.

• Regularly monitor risks and make recommendations for resolution. Ensure compliance with internal guidelines.

Mitigate risks related to analysis and quality of the assigned project or product being

developed.

• Manage assignments by prioritizing tasks and adhering to deadlines to meet department objectives

and individual performance metrics.

• Build and enhance individual development and skill set by seeking educational opportunities,

participating in available training and researching innovative technology and methodologies to

provide strong departmental support

•Contribute to a positive work environment by demonstrating cultural expectations and influencing others to reward performance and value “can do” people, accountability, diversity and inclusion, flexibility, continuous improvement, collaboration, creativity and fun

Required Education

• Bachelor's Degree or equivalent combination of education and work experience

Required Experience

• 2 years relevant experience

Preferred Competencies/Skills

• Ability to engage with Business Representatives of all levels and communicate in a structured and

professional manner

• Ability to understand, capture and document requirements in a structured and efficient manner, for

use by architects, developers, and testers

• Communicate information in a clear, well organized, and professional manner.

• Current knowledge of the Software Development Life Cycle (SDLC) and agile management principles

• Enthusiastic approach to team involvement

• Follow established guidelines to focus on details and complete tasks attentively and thoroughly

• Utilize a quantitative approach to problem solving

• Understand the needs and goals of customers and actively look for ways to meet them

Preferred Experience

• Business analysis, technical analysis and improvement experience

Preferred Knowledge

• Working knowledge of business analysis and quality assurance processes, procedures, and systems

• Working knowledge of fundamental IT concepts, systems, platforms, tools and technologies,

hardware, software, and services

• Basic understanding of relevant trends and information within the industry

• Knowledge of insurance rating, policy coverages, and endorsements

QBE Cultural DNA

Everything we do at QBE is underpinned by our DNA (which interlinks seven cultural elements) – because we know it's not just what we do that matters, it's how we do it that makes the difference. We expect all employees to role model and inspire the right behaviors that link to our cultural elements: -We are customer-focused-We are technical experts-We are inclusive-We are fast-paced-We are courageous-We are accountable-We are a team. All employees are expected to adhere to QBE’s Code of Ethics and Conduct and apply sound risk management practices

US Only - Travel Frequency

• Infrequent (approximately 1-4 trips annually)

US Only - Physical Demands

• General office jobs: Work is generally performed in an office environment in which there is not substantial exposure to adverse environmental conditions. Must have the ability to remain in a stationary position for extended periods of time. Must be able to operate basic office equipment including telephone, headset and computer. Incumbent must be able to lift basic office equipment up to 20 lbs.

US Only - Disclaimer

• To successfully perform this job, the individual must be able to perform each essential job responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential job responsibilities.

Job Type

• Individual Contributor

Global Disclaimer

• The duties listed in this job description do not limit the assignment of work. They are not to be construed as a complete list of the duties normally to be performed in the position or those occasionally assigned outside an employee’s normal duties. Our Group Code of Ethics and Conduct addresses the responsibilities we all have at QBE to our company, to each other and to our customers, suppliers, communities and governments. It provides clear guidance to help us to make good judgement calls.

Skills:

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.