Business Consultant

Do you have experience with customer guidance within SaaS and get energized by helping organizations maximize their return on software? Nmbrs recently acquired GearSoft, a software platform that makes salary data easily accessible for accountants, advisors, and HR professionals.

As a Business Consultant, you play a key role in onboarding clients, delivering trainings, and optimizing the use of GearSoft. You help clients get the most out of the platform and support them with reporting, data analysis, and leveraging BI applications such as PowerBI.

What will you do?

As a Business Consultant at GearSoft, you help clients understand the platform well and work with it comfortably and efficiently on a daily basis. You combine training, support, and client contact and learn the product inside and out.

• You guide new clients during onboarding and help set up processes that align with their organization.
• You develop and deliver practical training sessions and workshops, enabling clients to work independently and confidently with GearSoft.
• You are responsible for planning and organizing trainings, which you conduct yourself or execute together with external consultants.
• In addition to trainings, you also provide support to clients and assist them with questions and daily use of the platform.
• You support existing clients with optimizations, adoption, and simple data migrations.
• You think proactively about improvements in processes, trainings, and customer experience.

Your first 6 months

In this broad role, the focus lies on learning, training, and improving:

• Building platform expertise: learn GearSoft and the Nmbrs integration well and become the internal point of contact.
• Trainings & onboarding: about two days per week you train and guide clients on location, standardize onboarding processes, and take over internal/external trainings.
• Support & process improvement: structure support, help clients via tickets and knowledge base, and think along about process optimizations to improve GearSoft usage.

Result: at the end of six months, you will be the internal GearSoft expert, run trainings independently, improve processes, and ensure that clients optimally benefit from the platform.

Job requirements

Who is Nmbrs?

We are an international SaaS provider of advanced HR & Payroll technology. With our user-friendly software we aim to raise HR & Payroll service to a higher level and ensure that our clients can offer their employees and their clients the best possible HR & Payroll experience. To achieve this, we invest heavily in our own culture which is shaped and carried by our hardworking, passionate, and engaged colleagues. We believe in 'practice what you preach': creating the best possible experience for our own employees. That is why we work with self-managing teams and a high degree of autonomy. Therefore, there are no managers at Nmbrs. We have chosen a hybrid working model, and everyone finds their own way in this, taking colleagues into account. For three years now, we have been working a 4-day workweek because we believe in the benefits of working hard together and resting well.

What do you bring?

Experience

• 1–3 years of experience in customer success, onboarding, or business consulting
• Experience with delivering trainings or workshops is a big plus

Technical skills

• Affinity with SaaS software and basic knowledge of technical concepts
• You are strong in Excel (big plus)
• You can plan, prioritize and execute projects well and independently
• You possess a driving license B (for client visits)
• Fluent in Dutch and English (Dutch at mother tongue level 'preferably')

Soft skills

• Strong communication and presentation skills
• An educational mindset: you enjoy transferring knowledge
• A customer-focused, proactive and problem-solving attitude
• You work independently but actively seek collaboration
• You dare to make decisions and set priorities

What do we offer you

• Nmbrs is a flat organization where you have the freedom and responsibility to do what you are good at and make an impact, in an agile working environment
• Depending on your experience, we offer a gross monthly salary between €3000 and €3500 excluding holiday pay
• Business use of the company's Teslas
• A personal coach to help you with your personal and professional growth
• You also get an annual budget for training and personal development
• We ensure a healthy work-life balance. For us, full-time means working on a 4-day schedule and having one day for yourself to do what you need
• Nmbrs works hybrid
• We are part of Visma, which means we have many development opportunities, for example access to specific trainings, events and networks
• We have breakfast and lunch in our own office restaurant
• A pension scheme with 15% employer contribution
• We come together annually at a very secret location to foster solidarity and innovation and celebrate together
• We have electric company bikes and a boat for use on the beautiful canals of Amsterdam
• Nmbrs offers the possibility to go on exchange for up to 4 months to our offices in Lisbon or Stockholm

At Nmbrs we celebrate diversity and promote an inclusive environment where our team members from all backgrounds, ages, genders or sexual orientations feel equally valued. To achieve this, we are committed to shaping a recruitment process that gives everyone equal opportunities to be hired.

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As part of our hiring process, we conduct a criminal background check for all candidates reaching the final stages. This helps us ensure a safe and secure environment for everyone.

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