Bilingual Outreach Specialist

Wider Circle

Wider Circle works with health plans nationally to deliver a unique community care program that connects and unites vulnerable populations for better health. Centered around trusted relationships and through its technology platform, Wider Circle connects health plan members with familiar neighbors to inform, support and motivate one another, empowering them to be more proactive about their health. Using trained and culturally competent facilitators to engage members in a trusted delivery network, Wider Circle's community care model has proven to reduce hospitalizations, drive better health outcomes, and lessen social isolation. COVID-19: In partnership with community sponsors and health plans, Wider Circle offers its unique neighborhood care programs to more than 320 communities nationwide, including specialized initiatives for vulnerable populations in isolation via virtual programming and peer-to-peer community support.

Only considering candidates eligible to work in the USA ⚠️

Job Description: Bilingual Outreach Specialist

About WiderCircle

WiderCircle is a Silicon Valley healthcare start-up that engages with members of the community to learn how to maintain and improve their health and outlook on life. We are looking for remote Bilingual Outreach Specialists to join our circle and play a vital role in promoting Connect for Life, our groundbreaking program that connects neighbors for better health. This program empowers them to live longer, healthier lives while finding joy in one another's company.

Role Overview

The successful candidate will use their unique skills to build trust and establish rapport through genuine conversations leading to the successful onboarding of new members. They will maintain high productivity and conversion rates, excelling in an environment with few restrictions on handle time that provides the freedom to engage in quality conversations. If you are passionate about serving your community and love building relationships over the phone, then come join us in our movement to battle healthcare inequity.

Responsibilities

  • Maintain Productivity: You will maintain a consistent level of productivity, enthusiasm, and energy while making daily outbound calls.
  • Master Campaign Workflows: You will master details of campaign workflows and scripts while developing a conversational style that highlights your personality and leads to great conversations.
  • Effective Engagement: You will effectively engage with members during calls, probing to determine their needs and anticipate objections.
  • Stay Informed: You will stay up to date on all company products and information for each campaign.
  • Data Management: You will enter and update member information and notate conversations in our CRM.
  • Handle Complaints: You will de-escalate complaints and grievances to protect the company's reputation.
  • Meet Quotas: You will go the "extra mile" to meet quota and facilitate future member onboarding.
  • Professional Attitude: You will maintain a positive, professional attitude when dealing with internal and external customers.

Requirements

  • Passion for Helping: You have a passion for helping people and serving others.
  • Proven Experience: You have proven experience, successfully meeting quota in a telesales or call center role. Experience in healthcare, especially community-based work, is a plus.
  • Flexible Schedule: You have a flexible schedule, with the ability to work a set, recurring 40-hour schedule, with occasional work outside of regular business hours when necessary.
  • Strong Computer Skills: You have strong computer skills and are comfortable navigating web-based software, tools, and telephony systems.
  • Excellent Communication: You have excellent communication, critical thinking, and interpersonal skills.
  • Good Memory: You have a good memory and can effortlessly explain products and services to potential members.
  • Outgoing Personality: You have an outgoing personality and unwavering, positive attitude, with the ability to comfortably engage with others while driving conversations forward.
  • Customer Service Skills: You use your strong customer service skills and attention to detail to solve problems and address customer complaints quickly.
  • Work Independently: You can work independently, maintaining a consistent work ethic in a remote work environment with little oversight.
  • Drug-Free Workplace: You are committed to a drug-free workplace and ready for pre-employment substance abuse testing and background checks.
  • Experience Requirements: Call center, customer service, and/or sales experience required.
  • Attention to Detail: Strong attention to detail and follow-through skills.
  • Healthcare Experience: Experience in healthcare a plus.
  • Competency in Computer Systems: Strong computer skills to navigate web-based systems effectively (familiar with Google Sheets or Microsoft Excel).
  • Education: High school diploma or equivalent.

Benefits

  • Compensation: Starting at $15-17/hour commensurate with experience.
  • Incentives: Performance-based incentive bonuses.
  • Growth Opportunities: Opportunity to grow with the company.
  • Flexible Schedule: Full and part-time hours available with a flexible schedule.
  • Contract Position: This is a contract position.
  • Meaningful Work: And most importantly, an opportunity to make the world a better place.

Equal Opportunity Employer

Wider Circle is proud to be an equal opportunity employer that does not tolerate discrimination or harassment of any kind. Our commitment to Diversity & Inclusion supports our ability to build diverse teams and develop inclusive work environments. We believe in empowering people and valuing their differences. We are committed to equal employment opportunity without consideration of race, color, religion, ethnicity, citizenship, political activity or affiliation, marital status, age, national origin, ancestry, disability, veteran status, sexual orientation, gender identity, gender expression, sex or gender, or any other basis protected by law.

Wider Circlewidercircle.com

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Our Team

We're a team of 140 across 14 departments:

  • engineering
    8
  • operations
    7
  • marketing
    7
  • data science
    6
  • sales
    5
  • human resources
    5
  • support
    2
  • +7 more teams

Desirable Skills and Experience

  • Telesales quota attainment
  • Community-based healthcare experience
  • Computer skills
  • Communication skills
  • Critical thinking
  • Interpersonal skills
  • Customer service skills
  • Attention to detail
  • Problem-solving
  • Independent work ethic

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